Join our dynamic team as a Contact Center Representative! We are looking
for someone friendly and hard-working, fluent in both English and
Spanish (preferred), with superior customer service skills. As a member
of our Contact Center, you\'ll answer inbound patient calls with warmth
and understanding, and provide a range of services, including scheduling
appointments, coordinating refill requests, and making outbound outreach
calls to patients. We offer the flexibility to work remotely, hybrid, or
onsite, allowing you to choose the work environment that best suits your
needs. You can choose to work at our Contact Center onsite, which
practices safety and social distancing protocols and is located across
from beautiful Revere Beach. This full-time position includes a schedule
of Monday-Friday from 8 AM-5 PM. As a Customer Service Representative,
you\'ll have the opportunity to develop your communication and
problem-solving skills, and gain experience with electronic medical
record technology. You\'ll also have the opportunity to advance into
other roles within our organization as you gain experience and develop
your skills. *\$1,000 Sign on Bonus! Essential Duties and
Responsibilities: Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access
relevant and appropriate information. Process refill requests accurately
and effectively, according to guidelines.-Conduct outreach calls on
behalf of clinical departments. Job requirements High school diploma or
GED required Minimum of 1-year customer service, administrative, or call
center experience Excellent written and verbal communication skills
Judgment and problem-solving skills Proficient in Microsoft Office Suite
Bilingual fluency in Spanish/English preferred Knowledge of medical
terminology and experience working with electronic medical record
technology a plus In addition to the opportunity to work permanently
remote, hybrid, or onsite, we offer several career growth opportunities.
Come join our team and make a difference in patient care!