The Interpreter is responsible for providing interpretation to the
patients and staff of the Health Center in at least two different
languages. In this role, he/she will provide interpreter services as
needed. He/she will collaborate in the enhancement of the quality of
services to patients with Limited English Proficiency (LEP). Essential
Duties and Responsibilities: Demonstrates thorough knowledge of and
adheres to the Code of Ethics governing the behavior and activities of
all EBNHC interpreters and has provisions for: Safeguarding patient,
confidentiality, direct verbatim interpretation, professional demeanor,
continuing education/skill development. Once trained can competently
perform on-call aspects of staff messaging function in Epic on behalf of
patients with limited English proficiency. Answer all incoming calls
from the Interpreter Services Line with last minute requests from
departments. Provide interpretation for patients spanning the pediatric
to geriatric age range over the phone when needed. Identify and assist
in solving issues relating to assuring the efficient delivery of
interpreter services to patient care areas. Qualifications and
Requirements: Completion of a medical interpreter certification program
required. 1-2 years of interpreting experience in a medical setting in
the United States. Verbal and written bilingual skills required.
Demonstrates competence in the provision of culturally appropriate
interpretation. Able to perform different interpreting modes. Excellent
interpersonal skills and ability to communicate and work as part of a
team with other colleagues. Understanding of patient rights. Computer
skills preferred. Highly motivated and able to prioritize.