JOB REQUIREMENTS: Customer Service Specialist- \$20/Hr - 25376
DESCRIPTION/RESPONSIBILITIES: \$20/Hr Responsibilities As a Customer
Service Specialist, you will be a Subject Matter Expert and play a
pivotal role in ensuring every customer has an experience that\'s the
best in pests. You will field incoming requests, schedule service visits
and maintain efficient routes that reduce drive time for Orkin Pros.
Leading with empathy and a service mindset, you\'ll keep integrity and
excellence at the forefront as you coordinate service, resolve issues
and support overall satisfaction to help your branch maintain and grow
customers. You will * Answer incoming calls and make outbound calls to
customers to schedule, confirm and follow up on service appointments. *
Proficiently navigate a Windows-based & Web-based system to track routes
and optimize current and future schedulesdon\'t worry, we will train
you! * Apply expertise developed in training to schedule appointments
for technicians to efficiently minimize drive time and/or distance as
needed and recommend alternative routes when appropriate * Use your
sharp listening skills and probing questions to identify the customer\'s
concern and evaluate their needs * Monitor, update and maintain
customer database with accurate customer information including call
details, disposition of calls, payments, and other results * Reschedule
unserviced accounts within 24 hours * Participate in quality assurance
processes, programs, and initiatives * Safeguards customer\'s privacy
and other proprietary information What type of benefits will you
receive? * Competitive earnings * \$20/Hr * Comprehensive benefits
package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan * Paid
vacation, holidays, and sick leave * Employee discounts, tuition
reimbursement, dependent scholarship awards * Industry leading,
quality, comprehensive training program What will my work environment be
like? Candidates must meet physical job requirements and safely perform
the job duties with or without accommodations: * Must be comfortable
sitting at a desk and working with a computer, keyboard, telephone, and
other office equipment for extended periods of time. * Be able to
regularly lift and/or move up to 25 pounds. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity ***** OTHER
EXPERIENCE AND QUALIFICATIONS: Qualifications What do you need to be
successful? * Previous experience in Customer Service or Sales
preferred * High School Diploma or equivalent required * Ability to
pass a drug screen and background check is required * Excellent
interpersonal and communication skills * Basic computer skills in
various software and web-based applications * Proficient in Microsoft
Office * Strong attention to detail and follow through * Demonstrated
ability to prioritize tasks and manage time efficiently *****
APPLICATION INSTRUCTIONS: Apply Online:
https://careers.orkin.com/orkin/jobs/25376?lang=en-us Other: Applicants
ONLY to apply via URL link provided!