JOB REQUIREMENTS: Member Account Representative - Eau Claire South
(part-time) - DF1870 DESCRIPTION/RESPONSIBILITIES: Hourly Wage:
\$16.90-\$18.92 (candidates with significant related experience may be
higher) Team Member Benefits: Royal is proud to take care of our team
members and their families! In addition to our comprehensive medical,
dental, and vision insurance plans, Royal offers a 5% 401k employer
match, paid family and sick leave, vacation and sick time accruals,
childcare reimbursement, tuition and student loan debt assistance, pet
insurance, and much more! Work Schedule: Working approximately 20 hours
per week. Variable hours between 9:45am - 6:15pm Monday through Friday,
including a Saturday rotation between 9:45am-2:15pm. Training: Prior to
starting a normal work schedule, new Royal team members must attend
Foundation Training at our Corporate Center in Eau Claire, WI from
9:00am - 4:30pm on Monday and Tuesday during their first week of
employment. Out of town learners will be reimbursed costs related to
travel and lodging. * Foundation Training covers fundamental
information about Royal\'s culture and core values which sets the stage
for team members to be successful within our organization. After
Foundation training is completed, Member Account Representatives will
participate in an additional 9 days of training split between Learning
Center and Tactical Branch locations prior to serving Members
independently at your Home\' Branch. * Learning Center: Held at one of
three locations (Eau Claire, White Bear Lake, or Somerset), this
classroom style training is conducted via Zoom by a live facilitator and
covers the fundamental aspects of your role. You will be supported by an
in-person content matter expert alongside you to assist your learning.
Training will run from 9:00am 4:30pm on these days. * Tactical Branch:
This hands-on training experience will provide you the opportunity to
work 1:1 with a dedicated OJT (on the job trainer) for six days to
practice the things you learned at the Learning Center in a live branch
environment prior to getting in front of Members. Description: A Member
Account Representative is responsible for promptly welcoming Members and
others to the office. Accurately process Member transactions as
requested. Open new accounts, process consumer loans applications, and
provide basic financial counseling for Members. Responsible for actively
building relationships by meeting and exceeding the needs of our Members
with Royal\'s products and services. Responsible for demonstrating
electronic services, and resolving Member inquiries or issues in an
efficient, accurate and friendly manner. Assist with the mentoring and
training of team members. Support NPS (Net Promoter Score) initiatives
in the office by providing exceptional service, guided by Royal\'s Core
Values, creating loyal Members. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity ***** OTHER
EXPERIENCE AND QUALIFICATIONS: Required Education/Experience/Skills: *
Previous customer service experience. * Knowledge of financial
services. * Excellent time management skills. * Strong listening and
interviewing skills. * Ability to coordinate multiple and changing
priorities. * Ability to work productively in an environment with high
levels of interruption. * Ability to pay meticulous attention to
detail. * Ability to communicate and live RCU\'s core purpose and
values, these define and drive our organizational culture. Preferred
Education/Experience/Skills: * Experience working in financial services
which includes new accounts, loans and loan processing, or equivalent
loan related experience. * Cash handling experience. * Associate
degree in Business related field. ***** APPLICATION INSTRUCTIONS:
Apply Online:
https://ars2.equest.com/?response_id=861b9a99f4f6b1856315ad645a5a840f
Other: Appli ants ONLY to apply via URL link provided!