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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Edmonton site is looking for a new Wave Desk Analyst to join our Contract Logistics team.
Your Role
The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
Your Responsibilities
Review incoming orders at regular intervals and release
Allocate orders to ensure healthy workflow to allow productivity and/or SLA targets to be met
Assign picking tasks to the pickers
If required; ensure orders are released and packed in accordance with TDG requirements;
Investigate orders that do not flow as designed by the system and help resolve;
Review order details and set priority for urgent orders and customer request
Review emails and action items related to order flow
Generate status report for operational team indicating if targets are met
Identify roadblocks/anomalies and help clear to ensure operations flows accordingly
Handle customer requests and follow up with customers via email
Re-print documents and filing as required
Communicate with clients on problem that they can support to resolve
Data entry and generating reports as required (LFP, Linehaul, etc.
Escalate issue to Supervisors and Team Leads
Availability to work periodic overtime and a variety of shifts in order to meet the requirements of the operation
Other duties as assigned
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
1+ years of experience in similar role from a warehousing or distribution environment
Excellent communication in English (verbal and written);
Proven ability to work well both independently and as part of a team required
Capable of working in a fast-paced environment with time-sensitive deadlines
Strong attention to detail and safety regulations within business unit.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.