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Philips Customer Service Sales Specialist in Eindhoven, Netherlands

In this role you have the opportunity to

  • Be part of the district team within Health Systems Europe Market

  • Become a district expert for the Customer Service business & Professional services

  • Monitor the Customer Service and account farming/contract renewal

  • Promote the best service contract format to extract most value for the customer & Philips

You are responsible for

  • Becoming a district expert for the Customer Service business & Professional services

  • Monitoring the Customer Service and account farming/contract renewal

  • Promoting the best service contract format to extract most value for the customer & Philips

  • Supporting and driving quoting process

  • Driving renewal and upselling of existing service contract agreements

  • Supporting with detailed portfolio expertise

  • Monitoring tenure of existing service contracts

  • Supporting and drive quoting process

  • Driving renewal and upselling of existing service contract agreements

  • Supporting with detailed portfolio expertise

  • Meeting the business objectives like OIT, Sales, contract penetration, NPS (CS) and upsell

​You are part of

The team in District East of Philips Health Systems is integrally responsible for sales, order intake and customer satisfaction of all Philips products and solutions for hospitals in the eastern part of the Netherlands. The District East team is an enthusiastic and entrepreneurial team organized around the customers in order to identify the needs of the customer and match them with the products and services of Philips. You will report to the District Leader East NL. The culture in the team is positive, open and direct.

To succeed in this role, you should have the following skills and experience

  • Proven skills in sales, customer service or related fields

  • A degree/qualification in engineering, clinical science, business, economics or equivalent

  • Acts as a role-model for our Philips behaviors: Customers first; Patient Safety, Quality and integrity always; Team up to win; Take ownership to deliver fast; Eager to improve and inspire.

  • Works as part of a team towards a common goal, encourage diversity

  • Problem Solving skills. Supports continuous improvement via using LEAN methodology.

  • Results oriented: take personal accountability to deliver results

  • Skills in collaborating with and working with multiple stakeholders

  • Quality and Customer First

  • Excellent verbal and written communication skills

  • Fluent in local language

In return, we offer you

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive salary;

  • A variable bonus based on both Philips' results and personal performance;

  • A solid company pension scheme and an attractive health insurance package;

  • The opportunity to buy Philips shares and products at a discount;

  • A healthy work-life balance.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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