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Texas Tech University Health Sciences Center – El Paso Patient Services Specialist (Transmountain) in El Paso, Texas


Extended Job Title:

Patient Services Specialist (Transmountain)

Org Level 1:

Texas Tech Unv Hlth Sci Ctr El Paso

Position Description:

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID:


Travel Required:


Major/Essential Functions:

  • Prepares authorization paperwork required by insurance companies from Primary Care Providers to Specialist’s patients established in our primary care practice

  • Responsible for responding courteously and efficiently to all incoming calls from Specialist’s offices or imaging centers inquiring about authorization forms or scheduled appointments from our Primary Care physicians

  • Educates patients (outpatient and inpatient when relevant) and providers about referral and prior authorization processes

  • Responsible for maintaining patients abreast of their insurance coverage information

  • Responsible for processing and arriving patients into the appropriate outpatient clinic

  • Responsible for collecting payments form patients

  • Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients

  • Performs related job functions to meet departmental goals and objectives

Grant Funded?:


Minimum Hire Rate:

salary commensurate with related education, experience and/or skills

Pay Basis:


Work Location:

El Paso

Preferred Qualifications:

  • Bilingual English / Spanish

  • Must have computer skills to maneuver through the system


HSC - El Paso


Transmountain Practice Admin Elp

Required Attachments:

Resume / CV, Transcript

Job Type:

Full Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group:

Executive and Admin Assistants

Occasional Duties:

  • Assists patient with applications and insurance forms as indicated



EEO Statement:

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications:

  • A High School diploma or GED. 1-year Customer Service, office, or related experience

  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?:


Jeanne Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: