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Texas Tech University Health Sciences Center – El Paso Patient Services Specialist (Transmountain) in El Paso, Texas
Extended Job Title:
Patient Services Specialist (Transmountain)
Org Level 1:
Texas Tech Unv Hlth Sci Ctr El Paso
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Prepares authorization paperwork required by insurance companies from Primary Care Providers to Specialist’s patients established in our primary care practice
Responsible for responding courteously and efficiently to all incoming calls from Specialist’s offices or imaging centers inquiring about authorization forms or scheduled appointments from our Primary Care physicians
Educates patients (outpatient and inpatient when relevant) and providers about referral and prior authorization processes
Responsible for maintaining patients abreast of their insurance coverage information
Responsible for processing and arriving patients into the appropriate outpatient clinic
Responsible for collecting payments form patients
Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
Performs related job functions to meet departmental goals and objectives
Minimum Hire Rate:
salary commensurate with related education, experience and/or skills
Bilingual English / Spanish
Must have computer skills to maneuver through the system
HSC - El Paso
Transmountain Practice Admin Elp
Resume / CV, Transcript
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Executive and Admin Assistants
- Assists patient with applications and insurance forms as indicated
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
A High School diploma or GED. 1-year Customer Service, office, or related experience
Additional education may substitute for the experience requirement
Does this position work in a research laboratory?:
Jeanne Clery Act:
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.