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Dell Business Intelligence Sr Analyst - Eldorado do Sul/RS in Eldorado do Sul, Brazil

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Analyst on our Sales Operations team in Brazil .

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Key Responsibilities

  • Transactional Team Lead for group of Extended Sales Support Team (SST) Agents

  • Provide back-up as required for Regional Transactional PM

  • Provide escalated level of support for transactional process and drive to resolve

  • Oversee automated and manual reporting by Extended SST Agents

  • Ensure proper mailbox management by Extended SST Agents

  • Provide team training for Extended SST Agents and Dell Sales as required

  • Coordination of communications with sales force and cross-functional teams

  • Meet and exceed SLAs in providing support to the sales team, route agnostic, for VMware software licensing products via the transactional model

  • Gather all proper information necessary and create a quote for customers

  • Customer number

  • ORAN

  • Quote from VMware

  • Work with Disti ops to create SKUs when required

  • Maintain good business relationships with all sales and cross-functional teams

Essential Requirements

  • Ability to deal with complexity and ambiguity

  • Excellent communication skills and the ability to multitask

  • Uses judgment to balance multiple priorities

  • Must be customer-focused

  • Problem solving and computer literacy

  • Data entry skills

  • Completes work in accordance with accepted practices

  • Establishes approaches for completing assignments

  • Independently gathers information

  • Ability to work closely and forge relationships interdepartmentally and with vendors

  • Effectively prioritizes multiple demands and shifting priorities while ensuring customer needs are met

  • Exhibits effective team behavior

  • Professional business communication

  • Previous experience managing external vendor / partner

Desirable Requirements

  • Undergraduate degree preferred

  • Read & Write in Spanish in business setting

  • Strong organizational and planning skills

  • Strong verbal and written communication skills


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here ( .

This role will support the VMware DTA Transactional business for Brazil. However, the team member hired for this role will also need to possess a background in data analytics and reporting. The candidate will support the global reporting PM with data to make good business decisions.