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Dell Sales Support Team – VMware: Team Lead Data Senior Analyst and Business Intelligence in Eldorado do Sul, Brazil
Sales Support Team – VMware: Transactional Team Lead
Eldorado do Sul, Brazil
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Analyst on our Sales Operations team in Brazil .
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Transactional Team Lead for group of Extended Sales Support Team (SST) Agents
Provide back-up as required for Regional Transactional PM
Provide escalated level of support for transactional process and drive to resolve
Oversee automated and manual reporting by Extended SST Agents
Ensure proper mailbox management by Extended SST Agents
Provide team training for Extended SST Agents and Dell Sales as required
Coordination of communications with sales force and cross-functional teams
Meet and exceed SLAs in providing support to the sales team, route agnostic, for VMware software licensing products via the transactional model
Gather all proper information necessary and create a quote for customers
Quote from VMware
Work with Disti ops to create SKUs when required
Maintain good business relationships with all sales and cross-functional teams
Ability to deal with complexity and ambiguity
Excellent communication skills and the ability to multitask
Uses judgment to balance multiple priorities
Must be customer-focused
Problem solving and computer literacy
Data entry skills
Completes work in accordance with accepted practices
Establishes approaches for completing assignments
Independently gathers information
Ability to work closely and forge relationships interdepartmentally and with vendors
Effectively prioritizes multiple demands and shifting priorities while ensuring customer needs are met
Exhibits effective team behavior
Professional business communication
Previous experience managing external vendor / partner
Typically requires 4+ years of related experience without related degree
Undergraduate degree preferred
Read & Write in Spanish in business setting
Portuguese language skills would be a benefit
Strong organizational and planning skills
Strong verbal and written communication skills
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .
This role will support the VMware DTA Transactional business for Brazil. However, the team member hired for this role will also need to possess a background in data analytics and reporting. The candidate will support the global reporting PM with data to make good business decisions.