This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11635449
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for
answering inbound calls while providing remarkable customer service on
behalf of Credit Unions/Banks nationwide.
Summary:Service banking transactions on behalf of a credit union or
bank by accessing sensitive information and completing the transaction
in the various computer platforms. You will be responsible to protect
the account by ID verifying every caller (fraud prevention) along with
answering and resolving a lengthy list of banking inquiries: view and
reconcile account and loan related inquiries, transfer funds, reorder
checks, use third party platforms to resolve various issues (unblock
debit cards, submit loan payments), view and explain why funds are on
hold, and provide loan and deposit rates. AFinancial Service
Representative answers back-to-back calls and typically handles 10-12
calls per hour.
Language Skills: Ability to read, write, and comprehend complex
instructions in an accurate and timely manner. We are always looking for
individuals fluent in other languages!
Mathematical Skills: Ability to accurately add, subtract, divide,
and multiply to provide callers with accurate account data.
Computer Skills: Type approximately 40 net words per minute.
Compensation: \$17.00 an hour, plus Shift Differentials of +\$2-\$5
an hour! Bi-Lingual Shift Differential of +\$1.00/HR for those that
qualify.
Hours: Our contact center is open 24 hours a day 7 days a week -
more hours to serve our client\'s needs creates a variety of schedule
options for our staff based on our business needs.
Physical Demands/Work Environment: While performing the duties of
this position, the employee is regularly required to sit for an extended
time, use a keyboard, and talk to callers via a hands free head set. The
noise level in the contact center is usually moderate, but at times
there could be 100 employees on interactions. If working remote, the
noise level is minimal.
QUALIFICATIONS
- Experience with general banking knowledge/terminology and banking
platforms (mobile, online banking) preferred
- Proficient typing and computer skills
- Exceptional attendance record - ability to work days/evenings,
Saturday or Sunday and some Holidays
- Accurately and efficiently navigate through several computer
programs
- Excellent problem solving skills with the ability to multi-task
- Ability to effectively handle and diffuse challenging situations
based on reason for call and temperament of the caller
- Professional and upbeat attitude that thrives in a fast-paced
environment
- Desire and ability to provide excellent customer service on every
interaction
EDUCATION
High school/GED or better (preferred)
OUR BENEFITS INCLUDE:
- Paid Training
- Lucrative Shift Differentials (\$2-\$5 an hour)
- Relaxed dress environment
- Generous Paid Time Off rest and relaxation!
- Year-round employee appreciation events and online recognition award
program you are awesome!
- Free Coffee at all LSI facility locations
- Medical, Dental and Vision insurance for Full and Part-time
employees (+20 hrs/wk)
- Life and Disability insurance
- Pet Insurance
- Paid Volunteer Time Off give back to your community!
- Educational and national employee-assistance programs
- 401k match
- Growth opportunities 90% of leadership positions are filled from
within!
Apply ONLINE at www.myLSIcareers.com!