This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11839518 By joining our team,
you\'ll be part of our life-changing Mission and Vision. You\'ll work in
a truly inclusive environment where diversity and equity are championed
through words and actions. You\'ll contribute to an innovative culture
that is second to none, one that embraces curiosity, discovery and
compassion. You\'ll play a role in something that\'s never been done
before as we integrate science and clinical care to help patients
achieve better, faster outcomes - as we Advance Human Ability, together.
Job Description Summary
The Admission Liaison is the \"face\" of SRAlab within the referring
organizations, predominantly, acute care hospitals throughout
Chicagoland area. This position represents all levels of care and as
appropriate, all locations throughout the SRAlab system of care. The
Liaison must build productive professional relationships and is often
the first impression patients, families and referral sources experience
with SRAlab.
The Admission Liaison will consistently demonstrate support of the
Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by
striving for excellence, contributing to the team efforts and showing
respect and compassion for patients and their families, fellow
employees, and all others with whom there is contact at or in the
interest of the institute.
The Admission Liaison will demonstrate Shirley Ryan AbilityLab Core
Attributes: Communication, Accountability, Flexibility/Adaptability,
Judgment/Problem Solving, Customer Service and Core Values (Hope,
Compassion, Discovery, Collaboration, and Commitment to Excellence)
while fulfilling job duties.
Job Description
The Admission Liaison will:
- Build productive professional relationships, representing and
selling SRAlab rehabilitation services to various audiences within
the referral sources, primarily physicians, hospital discharge
planners/case managers, patients and families.
- Support the admission process, facilitating a smooth conversion from
referral to admission by assessing the admission appropriateness and
providing clinical information to SRAlab while communicating
effectively with all parties.
- Execute market development tactics to identify and grow new business
opportunities and volume within the assigned territory.
- Demonstrate deep knowledge of market dynamics as it pertains to
rehabilitation services and post-acute providers in the assigned
territory.
- Demonstrate understanding of healthcare operations, legal
guidelines, and market competitive analysis and market trends.
- Perform all other duties that may be assigned in the best interest
of the Shirley Ryan AbilityLab.
Other Responsibilities
Referral and Relationship Development:
- Meet or exceed the assigned admission goals - annual, quarterly and
monthly - for rehabilitation services by establishing and
maintaining productive referral relationships with key referrer and
clinical decision makers.
- Serve as the primary contact regarding services at SRAlab to the
targeted referral sources - for all the various customer audiences
including, but not limited to physicians, case managers, discharge
planners, social workers, therapists, and key nursing roles.
- Create and maintain SRAlab presence in the assigned region for all
targeted referral sources according to the annual plan which may
include certain planned communication and public relations-related
activities to specific audiences and accredited educational programs
to various audiences.
- Schedule ongoing in-services and professional presentations for
referral sources, community groups and other organizations regarding
SRAlab services programs and patient out omes.
- Maintain an up-to-date comprehensive understanding of the acute care
and rehabilitation market in the assigned region including a
detailed understanding of the rehabilitation market competitors.
Clinical Support to Referral Management:
Determine medical appropriateness of patients and support the admission
process by gathering and transferring medical information to the
appropriate inpatient or DayRehab admitting teams.
Meet with families/patients at the referral source to educate them on
the benefits of coming to SRAlab and to ensure the referral becomes an
admission.
Gather and use patient health information to assist as requested with
treatment, payment, and healthcare operations. Closely adhere to all
HIPAA guidelines and related company polices.
Recognize barriers to admissions, document these barriers, respond
appropriately and work with the Executive Director of Market Development
to follow up on barriers to access.
Administrative Responsibilities:
Participate in developing and executing the budget necessary to support
the assigned region or cluster.
Demonstrate competency in selling strategies and tactics and execute
tactics to meet/exceed target results.
Attend and participate actively and constructively in sales training
meetings and other assigned SRAlab meetings.