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Overview
Paramedic Billing Services, Inc. is currently seeking a Production Supervisor.
Responsibilities
Responsible for oversight of all front-end billings production and quality
Production management of staff to be completed weekly
Time studies completed to assure production metric is appropriate using data and reporting to justify
Review of downtime used for accuracy
Note gap review to assure employees do not have unexplained absences throughout their day
Overtime scheduling and management
Alert Department Supervisor of possible need for OT due to drops in production, number of individuals on vacation
Issue corrective action plans for individuals not meeting the company policy for production and quality
Hiring and onboarding staff as needed
Desk and material set up
Policy overview
Email IT for equipment/set up
Training materials – provided by trainer
Manage Progressive Production
Establish training timeline with Department Supervisor and trainer
Collaborate with training spreadsheet
Workload communicated to Department Supervisor and Processing Manager to assure on task for monthly closer
Daily review of which day each staff member is working on/set to work on
Alert of any possible hiccups (such as upcoming vacations, individuals who are not hitting production, those in training, etc) so that Department Supervisor can re-assign necessary tasks as needed
Alert employees that are deficient in their workload and of those that are ahead of schedule to assist in the areas of deficiency
Maintain work split and responsibilities so all items are completed timely
Dayforce management for approving time and time off request
Breaks are following policy
Punch in time vs. first note time
Monthly meetings with all staff members to communicate production, QA, and other areas of concern
Liaison between employees and Manager for basic employee needs such as PTO request, emergencies, issues
Assuring all company policies are being followed by employees
Qualifications
College preferred but not required
Minimum two years experience in customer care, account management or similar role
Healthcare knowledge is preferred
Must be a quick learner and motivated individual
Excellent verbal communications skills
Ability to “Multi-task”
Experience working active office environment
Basic knowledge of Medicare, Medicaid, and commercial insurances
Positive, can-do attitude!
Ability to receive and implement feedback
Computer literacy; typing of at least 45 WPM is highly desired
Good judgement: demonstrating ability to escalate account when necessary
Paramedic Billing Service Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.