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Stanford Health Care Patient Admin Specialist - ONCOLOGY CASTRO VALLEY - 1.0 FTE Days in Emeryville, California

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.


Stanford Health Care

What you will do

  • Primary Function:

  • Proficiency of level II skills.

  • AND

  • Performs secondary specialized function 30% or more of time.

  • Specialized Functions:

    • Master Scheduling,
    • New Patient Coordination,
    • Authorization Coordination,
    • Surgery/Procedure Scheduling,
    • Specialized data collection/coordination.
  • Level II Duties:

  • Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.

  • Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.

  • Assists patients and physicians in scheduling ancillary tests before and after clinic visits.

  • Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.

  • Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.

  • Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.

  • Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

  • Plus expertise in one or more additional specialized functions (performed 30% or more of the time):

  • Schedules complex appointments and surgeries requiring strong knowledge of procedures, department protocols and timing.

  • Functions independently to complete activities related to the registration process. Responsible for completeness, accuracy, and timeliness of data.

  • Documents patient liability and communicates this information to the patient, and appropriate staff.

  • Serves as resource to other staff in the area of registration, benefits, and authorization process.

  • Reviews and analyzes all registration edit reports, and ensures that corrections to the database are made in a timely fashion.

  • Maintains master appointment schedule. Schedules appointments in scheduling systems.

Education Qualifications

  • High School Diploma/GED.

  • Associate degree or Bachelor's degree in health related field from an accredited college or university preferred.

Experience Qualifications

  • Two plus (2+) years’ experience working in healthcare setting (i.e. hospital, medical/dental office, nursing facilities etc.).

Required Knowledge, Skills and Abilities

  • Expert in Level II KSAs:

  • Basic PC Skills (Windows, Excel, and Word).

  • Good communication, customer service, interpersonal skills and cross cultural competency.

  • Working knowledge of EPIC or other patient database.

  • Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions.

  • Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.

Licenses and Certifications

  • None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

  • Know Me: Anticipate my needs and status to deliver effective care

  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.14 - $37.30 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards ( and significant events ( .