116 Inverness DrSte 280,Englewood,Colorado,80112,United States of America
At DaVita, we find that our best leaders are those who create an inspiring
vision for the future and empowers their team to achieve success. They have
always enjoyed tackling difficult problems and believe that the best way to
solve them is through collaborative, team efforts. They take ownership of
results and instill accountability in those they lead. They are driven,
strong communicators, relationship builders, and find real fulfillment in
challenging work.
Sound like you? Then you might be a great fit for our Admissions Operations
Manager position with DaVita.
On-site presence is required once a week at our office in Englewood, CO
Here's what you can expect as an Admissions Operations Manager at DaVita:
Responsibilities include, but are not limited to:
The Admissions Operations Manager is responsible for ensuring the
performance, productivity and efficiency of his/her team. The manager will
have 2-3 direct reports (Supervisors) who each oversee 8-12 teammates.
They will be expected to provide excellent customer service to internal and
external customers/partners and support the needs and goals within the
organization to ensure a high-quality standard of service. This role will
require extensive engagement with RODs/DVPs to develop and execute new and
creative strategies that drive Village wide metrics around growth. The
Operations Manager will also be expected to develop and implement new
processes and strategies that will improve the efficiency and profitability of
departmental and organizational operations.
Essential Duties & Responsibilities
Responsible for successfully maintaining overall performance metrics including
but not limited to: Service Level Agreements, Cycle Time, placement
rates and other KPIs. TM adherence to process and service levels are key
contributors to ensuring placement and generating $31M/TM in revenue each
year ($620M per Manager)
Responsible for the coaching, development and successful growth of the
Supervisors that report to them, responsible for the overall operations of
placement requests within their area of responsibility
Manage and increase the effectiveness and efficiency of the Guest Services
team through improvements to each function as well as coordination and
communication between support and business functions (ROPs, IMT, Field
operators)
Improve the operational systems, processes and policies in alignment with
the organization's mission -- specifically, support better management
reporting, information flow and management, streamline business
processesand continually review organizational structure to ensure timely and
efficient results
Cultivate and maintain effective partnerships with ROD/DVP levels; able to
identify and effectively present any areas of opportunity or excellence to key
stakeholders in order to achieve growth goals and drive continuous improvement
Project manage key initiatives and deliverables for the broader DGS team;
including research, developing processes, ensuring agreement, training
and communication across lanes
Other duties and responsibilities as assigned
Education & Experience
Bachelor's degree required
2-4 yrs. experience managing a team in a fast-paced and dynamic atmosphere;
customer facing roles
Analytical Skills: Computer proficiency with strong skills in Microsoft
Office including Word, PowerPoint, Excel and Outlook
Communication Skills: Strong written and verbal communication skills
required. Ability to develop and deliver analysis and updates to RODs/DVPs
and internal business partners across mediums including in person meetings,
email, phone and WebEx.
High energy and ability to work in a very fast-paced, team-oriented
environment
Strong customer service, troubleshooting and problem-solving skills
Personal values in line with DaVita's values of Service Excellence,
Integrity, Team, Continuous Impro ement, Accountability, Fulfillment & Fun
Motivated self-starter; able to take on project with limited guidance and
deliver results
Here is what you can expect when you join our Village:
* A "community first, company second" culture based on Core Values that
really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help
you reach your potential.
* Performance-based rewards based on stellar individual and team
contributions.
* A comprehensive benefits package designed to enhance your health, your
financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic
kidney failure across the nation. Enter text here
Join us as we pursue our vision "To Build the Greatest Healthcare Community
the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what
matters most. Teammates are eligible to begin receiving benefits on the first
day of the month following or coinciding with one month of continuous
employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match,