Description
Salary: $60-80k, depending on experience
Location: Onsite required daily at our offices in Englewood, CO
Who we are looking for...
Cornerstone Servicing is looking for a Customer Communications Specialist that
is independently responsible for developing and maintaining loan servicing
customer communications. This role will exercise discretion with
identifying, documenting, drafting, mapping, and testing of multiple
communication channels.
Key Responsibilities include:
Independently review and interpret company policies to make decisions on
matters of regulatory compliance, investor guidance, and customer impact
in regard to customer communications
Exercise discretion and apply knowledge to independently draft time-sensitive
communications for loan servicing announcements and messaging for customers
Manage drafting, mapping, and testing of all communication channels
Responsible for exercising discretion by ensuring the content and messaging of
customer communications are engaging and consistent
Perform project management role to establish multiple communication channels
including scripting, chat, SMS, customer website, written
communications, and email
Independently solicit feedback from internal business units and third-party
vendors to obtain communication requirements and changes
Assist with overseeing third party vendors integral to our customer
communications, i.e. print vendors, etc.
Perform other job-duty related issues as assigned
What you'll need to be successful:
High School Diploma, GED or equivalent experience
Minimum 5 years of experience in communication related role, vendor, or
project management
Ability to multitask, attention to detail and prioritize a diverse workload
with time-sensitive deadlines
Ability to perform change management duties
Strong Time and Organizational management skills a must
Exceptional interpersonal skills in addition to verbal/written communication
in a clear, concise, and professional manner
Ability to work through stressful situations professionally
Experience with the Microsoft suite of products including proficiency in power
point and excel with working knowledge of Visio
Travel Required:
Up to 25% out of town required
Who we are...
Cornerstone Capital Bank is the product of a recent merger between Cornerstone
Home Lending and Roscoe State Bank. Cornerstone Capital Bank holds more than
$380 million in regulatory capital and greater than $1.5 billion in
assets. We have created the highest initially capitalized new bank in Texas
history and intend to leverage our leading national home lending platform to
provide growth opportunities for the Bank!
Our mission is to use and improve on our God-given talents to make a
difference to the lives of our team members, customers, shareholders,
and the people who provide services to us. We employ people who are
passionately committed to Cornerstone's Mission, Vision & Core
Convictions. Our brand is known for on-time closings - a key core conviction
of Cornerstone. Cornerstone Capital Bank and its subsidiaries have been
recognized by Workplace Dynamics as a "Top 100 Workplace" for the 12th
consecutive year. March 1, 2023, marked the beginning of Cornerstone's
35th year in the residential lending business, so we have successfully
navigated our company through many industry cycles and changes in regulations.
Because we recognize and reward hard work, we offer a competitive salary,
full benefits package, and a performance-based bonus.
Where you come in:
We're a great company with great people, and we're looking for a Process
Manager of Customer Communications, who will bring enthusiasm, attention
to detail, and a servant heart to our team of top-tier banking and home
lending professionals. This professional will work in a tight-knit, goal and
growth-oriented team.
What to do next:
If Cornerstone Capital Bank sounds like the place for you (and if you have
the qualificati ns, drive, and passion to match), we invite you to
become a member of our winning legal team! And remember, once you are part
of our Cornerstone family, we'll continue to invest in you as a valuable
team member. As many of our team members can tell you, there's something
special about working at Cornerstone. It really feels like home.
We are an equal opportunity employer, and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected veteran
status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation... For full info
follow application link.
As an Equal Opportunity Employer, the Company prohibits discrimination
against any applicant or Team Member based on any legally- recognized basis,
including, but not limited to race, color, religion, sex, pregnancy
(including lactation, childbirth or related medical conditions),
sexual orientation, gender identity and expression, age (40 and
over), national origin or ancestry, citizenship status, physical or
mental disability, genetic information (including testing and
characteristics),
veteran status, uniformed servicemember status or any other status protected
by federal, state or local law. Our commitment to equal opportunity
employment applies to all persons involved in our operations and prohibits
unlawful discrimination by any Team Member, including supervisors and
co-workers. This policy applies to all aspects of employment, including