Description
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a
best-in-class mortgage servicer with a reputation for amazing service,
customer satisfaction, employee retention and happiness! We employ people
who are passionately committed to Cornerstone's Mission, Vision & Core
Convicti
We honor God by using our talents to make a positive difference in the lives
of our Team Members, Clients, Shareholders, Communities, and the
People who provide services to us.
Who we are looking for:
The Customer Care Supervisor role is responsible for leading a world-class
customer care team. In addition to supporting their core Customer Care team,
this position will engage with customers regularly and be proficient in
interacting and collaborating with other areas to ensure customer inquiries
are fully resolved. They will also lead by example by embracing the concept of
continuous improvement and ensure best in call mortgage loan servicing.
Compensation: $55-65k
Location: Onsite in Englewood, CO
Key Responsibilities:
Responsible for reinforcing confidence in CHL's ability to provide
best-in-class care in mortgage loan servicing by active and effective
listening, strong problem-solving skills, and using positive language skills
Monitor and continually develop assigned team
Engaging with other CHL team members as needed to fully resolve customer
inquiries
Ability to identify improvement opportunities both within and outside of the
assigned team to mitigate future customer inquiries and improve overall
customer experience
Regularly interacts with customers to ensure full and complete resolution of
customer inquiries
Continuously improve knowledge base and skill set to ensure maximum level of
customer satisfaction and world-class customer experience
Perform other job-duty related issues as assigned
What you'll need to be successful:
High School Diploma, GED, or equivalent experience
Minimum 2 + years of leading a Contact Center Team(s)
Minimum 2 + years of experience in mortgage servicing
Minimum 2 + years of experience in Customer Service
Bi-lingual skills a plus
2 + years of supervisor experience with leadership abilities
Strong phone etiquette while having a passion for taking care of customer
needs with exceptional customer service skills
Strong problem-solving skills with solid analytical skills with the ability to
exercise prudent judgment
Exceptional organization and time management a must
Comfortable being a team player
Strong interpersonal skills in addition to verbal/written communication
Ability to work through stressful situations professionally
Attention to detail
What we offer:
Because we recognize and reward hard work, we offer a competitive salary,
a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the
qualifications, drive, and passion to match), we invite you to become
a member of our winning team! And remember, once you're a part of our
Cornerstone team, we'll continue to invest in you as a valuable asset to
our company. As many of our team members can tell you, there's something
special about working at Cornerstone.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, earing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
As an Equal Opportunity Employer, the Company prohibits discrimination
against any applicant or Team Member based on any legally- recognized basis,
including, but not limited to race, color, religion, sex, pregnancy
(including lactation, childbirth or related medical conditions),
sexual orientation, gender identity and expression, age (40 and
over), national origin or ancestry, citizenship status, physical or
mental disability, genetic information (including testing and
characteristics),
veteran status, uniformed servicemember status or any other status protected
by federal, state or local law. Our commitment to equal opportunity
employment applies to all persons involved in our operations and prohibits
unlawful discrimination by any Team Member, including supervisors and
co-workers. This policy applies to all aspects of employment, including