Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.
Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong,
working together across 1,500+ pet care centers, 250+ Vetco Total Care
hospitals, hundreds of preventive care clinics, eight distribution centers
and two support centers.
Provide guests with exceptional customer service by being the subject matter
expert on all products, nutrition, services, promotions, local
community events and other areas of animal care and wellness.
Position Responsibilities
To perform this job successfully, an individual must be able to perform each
essential job duty satisfactorily. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform essential job
functions.
Provide a great experience by engaging with guests utilizing your acquired
skills and training.
Provide quick and courteous service to all PETCO customers and their pets by
determining their needs and sharing product knowledge to suggest the
appropriate merchandise and services to satisfy them.
Performs all aspects of point-of-sale service, e.g. cash sales, credit and
check sales, returns and exchanges. Performs the daily balance of cash
drawer as necessary.
Completes cash register transactions as well as guest carry-out service
consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
Be knowledgeable about pet-related events/resources and related costs within
the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
Express passion about animal welfare and maintain integrity in the work area.
Be familiar with all new products and services in order to be able to engage
with customers regarding new product and services features and benefits.
Politely and professionally respond to inquiries regarding products,
services and pricing via the telephone.
Promote a positive culture of teamwork, inclusion, and collaboration.
Inform Guests of upcoming adoption events, explain our Think Adoption First
philosophy.
Know the team and the areas of expertise for each partner so that they can
connect the customer with the right partner to deliver the guest experience
and desired.
Maintain familiarity with current promotions and special services.
Be up to date with seasonal training such as flea and tick, pet summer
safety, holiday promotions, etc. when applicable.
Complete other duties and special projects as assigned.
Evaluate guest inquiries and as needed refers to the Leader on Duty.
Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long
periods of time.
Other Duties and Responsibilities
UTILIZE SELLING BEHAVIORS. You're the key to providing an amazing guest
experience within our Pet Care Locations. Utilizing the behaviors within our
Sales Model is critical to being able to identify and solve for their needs
both today and in the future.
CONTRIBUTE TO A SAFE ENVIRONMENT. You'll be empowered through our training
programs to maintain our safety protocols. Bottom line, the safety of
partners, guests and pets is our #1 priority.
BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to
creating a culture that is centered around solving for the health and wellness
needs of pets.
ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will
have the opportunity to participate in dev lopmental programs to support your
continued growth throughout your career.
Knowledge,Skills, and Abilities
SERVE THE CUSTOMERS: Asks discovery questions to understand customer needs.
Seeks feedback from customers. Addresses customer needs by involving the right
people at the right time. Meets or exceeds customer service needs, and
reports barriers.