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UPMC Office Assistant II - Float (Bayside/Vineyard) in Erie, Pennsylvania

Are you a skilled multitasker with a passion for delivering exceptional patient care? Are you looking for a dynamic role where you can make a difference in multiple healthcare settings? If so, we invite you to join UPMC as a Float Office Assistant II, supporting Vineyard Primary Care and Bayside Family Medicine.

Why UPMC? UPMC is renowned for providing high-quality healthcare services to communities across the nation. As a Float Office Assistant II, you'll have the opportunity to work with two of our premier primary care practices, Vineyard Primary Care and Bayside Family Medicine. This unique role offers variety, growth opportunities, and the chance to make a meaningful impact on patients' lives.

Why You'll Love Working Here: At UPMC, we're committed to your success and well-being. Here's why you'll love being a Float Office Assistant II with us:

  • Variety: Enjoy the variety of working in two different primary care practices, gaining valuable experience and expanding your skills.

  • Supportive Team: Work alongside talented professionals who support and inspire you to excel.

  • Comprehensive Benefits: Receive competitive pay, comprehensive benefits, and a rewarding work-life balance.

Join Our Team Today! If you're ready to take your career to the next level and become a valued member of the UPMC team, apply now for the Float Office Assistant II position supporting Vineyard Primary Care and Bayside Family Medicine. We look forward to welcoming you and supporting your growth and success in this exciting role!

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:

  • Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.

  • Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.Maintain a clean, orderly waiting area including beverage area and reading materials.

  • Answer questions regarding patient appointments and testing.Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

  • Assist with inpatient billing process.

  • Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

  • Process medical records release requests.

  • Identify stock levels of office supplies and assist with ordering/inventory management.

  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.Answer telephone, screens calls, takes messages and provides information in a courteous manner.

  • Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

High school diploma or GED

Three years of work experience, preferably in a medical office setting.

Knowledge of medical terminology preferred. Word processing and computer experience required.

Licensure, Certifications, and Clearances:

  • Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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