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Duties and Responsibilities
Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to ASCO Numatics and Aventics. Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.
Answers emails/calls from channel distribution exhibiting customer service excellence.
Provides inside sales support for pricing and availability.
Assists customer on basic order queries such as status, expedites and cancellations.
Assists customers on general product inquiry (as available in the system).
Performs other duties and responsibilities as assigned by management.
Qualifications
Customer Service Experience: 2-3 years
English Level: B2
Knowledge of Microsoft applications like Word, Excel, Power Point, Outlook
Demonstrated systems and process knowledge
Very good customer support skills
Multi-tasking skill in a fast-paced environment
High sense of urgency and comprehension skills
Strong in written and verbal communication
Ability to work well under pressure
Accurate in delivering outputs
Working Conditions
Application and Technical Support team delivers assistance to Global customers therefore the person on this position must comply with US business hours and working days.
Schedule: Monday through Friday from 8am to 5pm CST
Some overtime may be expected
US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.
Requisition ID : 24001976
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.