This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1138347
Position Summary
The Center Associate delivers world-class customer service to all retail
customers by receiving
and processing packages for courier shipment and operating copiers, fax
machines, binding
equipment, laminating machines, and point-of-sale devices. The Associate
expertly advises our
valued customers by providing accurate information on our array of
products, services, and
best-value options and exhibits confidence by knowing best practices
related to the industry.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Delivers outstanding customer service to walk-in customers and
telephone inquiries
- Continuously practices good listening skills with customers, UPS
Store team members, and leadership
- Takes ownership of the customer\'s shipping needs and offers viable
solutions
- Takes action to learn all product and service offerings, alternative
solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion
and is willing to teach others
- Set-up displays and arrange merchandise on counters or tables to
promote sales
- Obtain and receive merchandise requested or selected by customers
- Answer customers questions concerning location, price, and use of
merchandise
- Total price and tax on merchandise purchased by customer to
determine bill
- Accept payments and make change; wrap or bag merchandise for
customers
- Remove and record amount of cash in register at end of shift
- Calculate sales discount to determine price
- Keep records of sales, prepare inventory of stock, and order
merchandise
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Previous retail or customer service experience
- High school diploma or G.E.D. preferred or equivalent combination of
education and experience
- Ability to read and interpret documents such as a department manual
- Ability to speak politely and effectively with customers
- Ability to apply concepts such as fractions, percentages, and ratios
to practical situations
- Ability to interpret a variety of technical instructions in
mathematical or diagram form
- Ability to work with minimum amount of supervision under stressful
conditions
Physical Demands and Work Environment
The physical demands described here are representative of those that
must be met by an
employee to successfully perform the essential functions of this
position. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the
functions.
While performing the duties of this position, the employee is regularly
required to talk or
hear. The employee frequently is required to use hands or fingers,
handle or feel objects,
tools, or controls. The employee is frequently required to stand; walk;
sit; and reach with
hands and arms. The employee must occasionally lift and/or move up to 50
pounds and
occasionally climb ladders. Specific vision abilities required by this
position include close
vision, distance vision, and the ability to adjust focus. The noise
level in the work
environment is usually moderate.
Note
This job description in no way states or implies that these are the only
duties to be performed
by the employee(s) incumbent in this position. Employees will be
required to follow any other
job-related instructions and to perform any other job-related duties
requested by any person
authorized to give instructions or assignments. All duties and
responsibilities are essential
functions and requirements an are subject to possible modification to
reasonably
accommodate individuals with disabilities. To perform this job
successfully, the incumbents
will possess the skills, aptitudes, and abilities to perform each duty
proficiently. Some
requirements may exclude individuals who pose a direct threat or
significant risk to the
health or safety of themselves or others. The requirements listed in
this document are the
minimum levels of knowledge, skills, or abilities. This document does
not create an
employment contract, implied or otherwise, other than an at will
relationship.
Apply online at
https://careers.h