Are you someone who thrives on building relationships and providing
exceptional service? At Reynolds Electric and Plumbing, we\'re looking
for passionate individuals who want more than just a job \' we offer a
fulfilling career path with opportunities for growth and development.
Join our team today and be part of something special! What We Offer:
Join an established yet growing company with a dynamic team and industry
leaders. - Celebrate wins and prioritize your success in an environment
that values your contributions. - Competitive base hourly wages ranging
from \$17 to \$19. - Enjoy 80 hours of frontloaded Paid Time Off, 7-9
Paid Holidays, and a 401(k) retirement plan with company matching. -
Benefit from 100% employer-paid health insurance, including dental,
vision, and prescription drug coverage. - Receive employer-paid life and
AD& D insurance, with optional accident insurance and critical illness
coverage. As a Customer Service Representative, you\'ll be the first
point of contact for our customers, setting the stage for positive
relationships. Working closely with our team, you\'ll tackle new
challenges every day to deliver outstanding service! Job Duties: -
Convert incoming customer calls into booked service appointments. -
Respond to customer requests, build rapport, and resolve concerns while
promoting our services. - Perform outbound calls to existing customers
to ensure satisfaction and generate interest in our trade offerings. -
Utilize resources to evaluate job urgency levels, solve problems, and
set accurate expectations with customers. - Participate in training to
maximize efficiency and elevate customer experiences. - Maintain
accurate customer records in our database. Job Requirements: - Excellent
grammar, spelling, and typing skills. - Highly organized with
exceptional follow-through. - Strong verbal and written communication
skills. - To build trust, demonstrate empathy, and work well on a
team. - Proficiency in Microsoft Office Suite and CRM software. - Strong
problem-solving skills and to prioritize tasks. - Minimum of 1+ years of
customer service experience, preferably in a professional setting. -
Typing speed of 50+ WPM and to learn new software quickly. **Preferred
experience in plumbing or electrical field, call center, or customer
service scheduling.** Who Are We: Reynolds Electric & Plumbing
provides residential and commercial services with over 150 years of
combined experience. We believe in delivering exceptional service
through a positive and upbeat team culture. Join us and embark on a
fulfilling career journey where you can make a difference in our
community. Ready to join our exceptional team? Apply today and take the
first step towards a rewarding career with Reynolds Electric & Plumbing!