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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator is responsible for greeting, providing excellent service and valuing patients, providers, staff, and others as the highest priority. It is the responsibility of the Patient Care Coordinator to competently assist patients prior to and during their appointment by obtaining and updating the patient’s demographics and insurance. In addition, to helping patients with their hearing aid needs. By serving patients in a professional, cheerful, and helpful manner this position acts as a liaison between the patient, physician, audiologists, and other staff members to ensure that patients receive the care they need.

Location: 330 S. Garden Way, Suite 300, Eugene, OR 97401

Schedule: Monday – Friday – 8 AM – 5 PM PST

Primary Responsibilities:

• Greet customers, face to face or over the phone, in a prompt, courteous and helpful manner and ensure customer needs are met. Answer questions and provide accurate and helpful assistance to patients and other guests

• Book, coordinate and reschedule patient’s appointments.Relay necessary messages to clinic staff.Assist in necessary triage of patients to the back office for appropriate clinical decision making, including hearing aid repairs

• Interview and schedule/register patients, establish accounts, verify/update patient demographics/insurance coverage in computer

• Provide assistance to patients. Arrange transportation for customers as needed (taxi, bus schedules, other commuter services).Schedule transfer services if required for a visit.Schedule translator as needed.

• Assist keeping clinics shared folder updated by processing e-faxes and other documentation, submit PA for hearing aids, check benefits and communicate w/patient

• Troubleshoot hearing aid repairs and cleaning, generate PO for ordering devices and supplies, support shipping and receiving or hearing aids. Maintain clean working environment for multi users. Schedule follow up appointments for Audiology/ENT

• Attend meetings as required

• Maintain strictest confidentiality

• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of customer service experience

Preferred Qualifications:

• 1+ years of experience with patient registration or scheduling

• Completion of a course in medical records technology

• Background with insurance plans and billing

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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