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Description
Robert Half currently has an opening for a Customer Service Representative working in the Insurance department of a mortgage company. The Customer Service Representative position requires on-site presence from Monday to Friday, 8:00am-5:00pm. You will be working in the insurance department, supporting customers heavily with phone calls and email correspondences.
* Looking for a candidate that has prior experience within a mortgage industry*
Responsibilities:
• Handle multiple phone calls and emails to follow up with customers regarding their past due payments
• Update customer accounts and perform data entry tasks
• Send out reminders about delinquent payments via email, voicemail, and mail
• Maintain a detailed record of customer interactions and transactions
• Use your knowledge of MS Office Suite to efficiently manage and update customer accounts
• Demonstrate a keen attention to detail in all tasks, ensuring accuracy and efficiency
• Utilize your customer service skills to provide excellent service to all customers
• Learn and adapt quickly in a fast-paced environment, demonstrating tech-savviness
• Work in a team-oriented environment, supporting other team members as necessary
• Assist in other duties as assigned, providing comprehensive support to the collections team.
Requirements
• Must possess a minimum of 1 year experience in a customer service role
• Looking for someone with some sort of mortgage experience.
• Can handle working in a fast pace environment and handling heavily phone calls.
• Proven skills in customer service and consumer collections are essential
• Proficiency in MS Office is required
• Excellent communication and interpersonal skills
• Ability to handle and resolve customer inquiries and complaints effectively
• Must have strong problem-solving skills and the ability to make decisions under pressure
• Ability to work effectively both independently and as part of a team
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize, and manage time efficiently
• Willingness to continuously improve service skills and product knowledge to deliver high-quality customer service
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .