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Location: Farmingdale, NY Category: Professional Posted On: Thu Apr 18 2024 Job Description:
The Instructional Support Technician will be responsible for providing all aspects of computer Helpdesk support along with maintaining and supporting the resources in the Instructional Computing labs. This position will be responsible for the daily management, scheduling and overseeing of Helpdesk requests as well as providing high level technical support. This includes identifying, troubleshooting, and resolving hardware, software, and networking issues along with the installation and configuration of PCs, laptops and network printers in both an office and lab environment. Maintain the operational status of these resources and apply the appropriate Windows and security updates as required. The individual must be highly motivated and able to work independently and in a team environment and manage multiple tasks while meeting commitments in a timely fashion. Engage in project-based tasks on an as needed basis and additional duties as assigned.
Responsibilities:
Respond promptly and maintain an active connection with the campus Helpdesk system.
Aid in desktop imaging and configuration procedures.
Provide support for office relocations concerning computer and networking arrangements.
Assist in troubleshooting and maintaining equipment in classroom settings.
Set up and configure PCs and printers for both labs and offices.
Participate in asset management using Sassafras and Team Dynamix as central inventory control systems.
Ensure the operational status of resources and apply necessary Windows and security updates.
Collaborate with a team to establish and maintain a centralized print environment.
Perform any other technology support related duties and projects as assigned.
The college particularly welcomes candidates with knowledge, skills and abilities that include:
Commitment to diversity and university initiatives supportive of diversity and inclusion.
Interest in participating in student-centered service activities.
Desire to apply expertise in promoting civic engagement with the College's many community partners.
Job Requirements:
MINIMUM QUALIFICATIONS:
Bachelor's Degree in a related field or Associate's degree with 4 years of experience in a support technician role.
At least 2 years of experience in a technical support position.
Familiarity with Team Dynamix support ticketing system.
Previous involvement in software and hardware support.
Strong problem-solving abilities and effective time management skills.
Exceptional written and verbal communication skills.
High level of attention to detail.
Demonstrated organizational skills and self-motivation, capable of working both independently and collaboratively.
Ability to lift and carry items weighing up to 40 lbs.
PREFERRED QUALIFICATIONS:
Bachelor's Degree in a related field.
Proficiency in using the Sassafras interface for technology inventory logging and tracking.
Experience with the Altiris imaging system.
Strong working knowledge of the Microsoft Office 365 suite.
Mac OS experience.
Additional Information:
This is a full-time UUP position.
For the first 10 working days, beginning Thursday, April 18, 2024, and ending Wednesday, May 10, 2024, applications will be limited to UUP Farmingdale.
CLOSING DATE FOR RECEIPT OF APPLICATIONS: Friday, May 17, 2024
SALARY: $55,000 + $3,087 in downstate location pay = $58,087 Total Compensation.
The State University of New York offers excellent fringe benefits including health insurance options and retirement plans.
Click here for New York State Benefits Summary (https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/FTUUPbenefitsummary-Jan-2024.pdf)
VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION
The Consumer Information web page can be viewed at the following link
http://www.farmingdale.edu/consumer-information/index.shtml
This page describes various services, information and statistics on many different aspects of the College's operations.
Farmingdale State College's commitment to inclusive excellence is an important part of our mission of public education and our culture. At Farmingdale State College, we continue to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.
The College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or any other legally protected status.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.