Shire Veteran Jobs

Weingartz has a 75-year reputation as an industry leader and great place to work.  We provide a family-oriented environment to build a career and are honored to have many employees that have been with us for 20-plus years.  We are still growing quickly and have stable leadership, top brands, on-the-job training, and an exceptional team.  We are looking to invest in expanding our employment base to continue our growth.  We are an equal-opportunity employer.  Find more information about our company and history at www.weingartz.com. 

*Weingartz is looking for a Ecommerce Sales and Customer Service Representative at our Farmington Hills location. *

The Ecommerce Sales and Customer Service Representative will assist customers to make decisions about new equipment, parts, and services by communicating online, phone, marketplaces, email, text, and chat.

*What to Expect *

• A company that puts a very high value on expertise and customer satisfaction and gives our Representatives the tools and authority to make good decisions for our customers. 
• Lots of opportunities to grow in the position and paths for advancement as skills grow. 
• Excellent pay and world-class benefits. 

• Regular performance reviews and feedback with leadership that wants to help you progress in your career. 

   

Essential Duties and Responsibilities:

• Respond to all requests. Engaging with customer, providing product knowledge, quotes, closing the sale, scheduling service, delivery and/or pickup.
• Following up on quotes and past sales to maximize sales opportunities. 
• Prospecting new customers through online and social channels.
• Engage with customers that have large order volume or commercial customers and seek additional business.
• Develop product content & videos to include product reviews, how to operate new equipment, unboxing videos, etc.
• Share content and expert advice on social channels and actively engage with followers.
• Travel to all stores taking pictures, video, and gathering attributes of used equipment for selling on social channels and website.
• Answer inbound calls, emails, text messages for company website.
• Provide customers with order status, request documentation from customers to avoid fraudulent orders.
• Develop relationships and communicate with store locations and drivers to smoothly transition the customer for in-store or delivery needs.
• Update master pricing spreadsheets and showroom floor tags.
• Review and modify xls of google keyword searches based on master pricing spreadsheets.
• Work in conjunction with the marketing department in developing content and strategies.
• Participate in company Marketing events.

Non-Essential Duties and Responsibilities:

• This job description is not intended to be an all-inclusive or comprehensive list of duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications and Competencies:

Minimum of one year eCommerce and Retail experience required (processes, concepts, and best practices).

Comfortable on camera and ability to multitask.

Strong customer service skills including email, blog, and social.

Strong sales and prospecting skills with the ability to close the sale.

Personal or professional background experience with Outdoor Power Equipment

Proficient in MS Office, especially Excel and navigating websites

Schedule: 40-50 hours per week year