At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Location: Lansing and Grand Rapids, Michigan Why You Should Join the Engineering Excellence Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! UP TO $3000 Sign-on Bonus!! Engineering Excellence Company Perks and Benefits for YOU * Competitive Pay: $25-$40/hr * Generous PTO provided: 19 paid days off within your first year of employment (vacation, personal holidays, & national holidays) * 24 paid days off after your 2nd year of employment * No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round * We have ample advancement and career-growth opportunities available across the U.S. * Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs * Company-provided smart phone, tablet, uniform plan, and tool replacement program * We'll make you better at what you do with our internal Training Academy * Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions * Company-paid employee Life Insurance with options for YOU and your Family! * Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work * Supplemental benefit programs such as:Legal advice, pet insurance, and health advocacy programs Position Summary: Under minimal supervision, performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities: * Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner * Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner * Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks * Completes routine maintenance and equipment cleaning as needed or required * Responsible for delivery and removal of parts and equipment needed to complete service work * Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. * Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability * Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction * Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Qualifications: * High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification required * Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area * EPA and safety certifications required * Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories * Proficient mechanical aptitude and the ability to operate all necessary tools and equipment * Proficient and able to operate all necessary tools and equipment to perform various service projects * Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment * Proficient and able to properly start up and balance airflow