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Home Instead Part-time Scheduler in Farnborough, United Kingdom

Job title: *Part-time* Scheduler Location: *North Camp, Farnborough (office based) *Rate: *£20,000 - £25,000 pro rata (based on experience) *Contract: *Fixed-term (minimum 12 months) *Hours: From 20 hours per week within the hours of 09:00 – 17:00 (Monday to Friday). While there is some flexibility, due to the nature of the role Monday mornings and Friday afternoons are essential. _Job Purpose_ To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. _Main Responsibilities_ * Liaise with Care Professionals to arrange shifts, including the management of annual leave * Liaise with clients to alter existing arrangements and add new client packages * Maintain professional relations with clients, Care Professionals and other care professionals * Manage the PeoplePlanner system linked to Mobizio to schedule visits and inform Care Professionals and clients of visits scheduled * Liaise with internal office staff * Occasional on call duty (as part of a team) and be a Care Professional if required * Attend supervisory meetings as organised * Ensure compliance with CQC and HISC in line with policies and procedures * Where applicable, maintain your vehicle to ensure safety and compliance with the law at all times * Undertake any training required to improve skills * Undertake additional duties as may be assigned from time to time. _Essential Criteria_ * Experience of working in a scheduling role within a home care or other relevant environment such as logistics. * Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. * You are a driver with your own vehicle * Highly resilient and positive with excellent communications skills. * Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. * Team player with strong interpersonal skills with the ability to build rapport quickly. * Excellent attention to detail with the ability to multi-task. * Logical and analytical with the ability to work on own initiative and meet deadlines. _Why work for us?_ * We will support you in completing your Care Certificate * Paid business mileage (45p/mile) * Company pension scheme * Employee assistance programme with 24 hours phone * Regular bonuses including work anniversaries * Care Friends bonus scheme * As a key worker you’ll be eligible for a Blue Light Card * Optional opportunities for overtime picking up care calls