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EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
St Louis area candidates: Hybrid work schedule with 3 days working in the office.
This position is an expert in Engagement Solutions products. This role acts as a coach and a mentor to the Technical Success Specialists and will work with team members to help resolve escalated platform operational issues. This role will also work with large amounts of data, ensuring data integrity and creating meaningful data visualizations. This role is people, data, and product-oriented and owns the responsibility of delivering/maintaining high quality solutions.
D ISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
40% I mplement program solutions using Maritz Motivation Software Solutions ; create Jira tickets for implementation, configure platforms sites, setup of data imports and works with developers on integrations and complex configurations. Conduct quality reviews for implementation deliverables including full program acceptance testing. Share best practices and recommendations for ongoing enhancements to client’s program. Demonstrate leadership and a collaborative approach across internal account teams. Demonstrate in-depth knowledge of clients’ needs and show ability to manage projects from launch to program operations. Maintain/update project documentation for transition to RTE support staff.
40% Troubleshoot and resolve technical/system-related during and after launch. Act as client’s main point of contact & escalation point for all platform related issues. Acts as a coach to Technical Success Specialist. Work directly with clients to identify needs & technical requirements in order to guide them in successful adoption of Maritz Motivation software solution.
20% Oversees or executes file processing and database audits according to standard process as well as the issuance process for assigned product solution with issuances exceeding $1.5 to $2 million per week. Prepares file audits according to standard process. Develops protocol for the management of data from standard process. Understands and manages the file layout process. Troubleshoots and resolves all data issues.
Qualifications
Bachelor's degree in Business, Computer Science or related field or equivalent experience.
Minimum one to three years’ relevant data management experience highly desired.
Solid technical skills to support quality software implementation & maintenance.
Working Knowledge of Elastic Search, JavaScript, HTML and Microsoft suite
5 Understanding of hosting platforms likes GitHub & Bitbucket
6 Understanding of version control.
Knowledge of agile development methodology experience is preferred
Excellent organizational skills with the ability to handle multiple tasks simultaneously and to work under aggressive timelines.
Strong attention to detail.
SaaS experience preferred
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com .
At Maritz, we believe in putting people at the center of business. Our clients rely on us to help them strengthen their relationships with employees, customers and sales partners. It helps their businesses grow and thrive, and it’s made us industry leaders. Join our award-winning culture and experience a fun, exciting and collaborative work environment that celebrates success and pushes you to be your best self.
Maritz and its family of solutions boast a wide variety of careers. Check out our Careers page (https://maritz.com/careers) to learn more.
Important note to job seekers (https://www.maritz.com/Recruitment)