This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6499531
Overview
The Rehabilitation Technician Medical Office Receptionist is a dual role
of a Rehabilitation Technician and Medical Office Receptionist duties.
Under the direction of the Lead Therapist, Manager, and Director, this
position assists therapists in carrying out treatment plans, makes
preparations for treatments, and provides direct patient care. The role
is also responsible for a variety of day-to-day office and
administrative tasks, ensuring that the office operations run smoothly.
This individual will serve as an interdepartmental staff liaison between
staff, providers and customers to ensure professional service and
promote customer relations.
The Rehabilitation Technician Medical Office Receptionist is able to
function independently and demonstrates appropriate decision making
skills within established guidelines. This individual will also maintain
strict confidentiality and utilize discretion at all times.
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This position\'s work location is on site only.
Responsibilities
Patient Care\
* Reviews appropriate patient data prior to patient treatment.
* Follows Therapist treatment plan to achieve the stated goals and
documents appropriately.
* Escorts patients to therapy treatments, prepares treatment areas as
well as patients and equipment for treatment.
* Performs treatments and patient care activities as directed, in a
timely and safe manner following appropriate policy and procedures.
* Prioritizes and solves problems to meet changing patient needs.
* Follows guidelines for safety with regard to contact precautions and
all policies/procedures dealing with blood borne pathogens.
* Adheres to regulatory and organizational standards affecting patient
care and safety as well as all hospital and departmental policies and
procedures. Practices in a safe and cost effective manner.
* Reports significant changes in patient condition to therapist.
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Scheduling\
* Schedules appointments for all rehabilitation services with patients
and operates applications with the electronic medical record for
patients.
* Checks patient insurance eligibility, updates demographics.
* Process varied types of payments from patients including but not
limited to: co-pays, deductibles and co-insurance.
* Performs end of day reconciliation and corrects billing errors using
programs.
* Gather and process all necessary patient forms to gain authorization
for department visits or extended treatment plans.
* Obtains appropriate consents for care and authorization to obtain or
release information.
Administrative\
* Answers multi-line telephones, uses and troubleshoots photocopiers,
utilizes various forms of office equipment and operates computer
ordering system.
* Maintains patient confidentiality at all times.
* Secures, sorts, opens and distributes forms, mail, office supplies
and office equipment.
* Coordinates and maintains efficient office operations.
* Inventories and reorders departmental equipment/supplies and
maintains supply stock.
* Photocopies medical records.
* Attends department monthly meetings as required by manager and/or
director, and is responsible for meeting content including reviewing
minutes, asking questions as needed and reviewing handouts.
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Communication\
* Provides prompt and courteous service, and communicates when service
is delayed..
* Anticipates and promptly responds to customer needs.
* Provides backup coverage for other support staff ensuring completion
of assignments. Prioritizes and completes special projects as assigned.
* Prepares and distributes departmental communications to internal
staff as directed.
* Develops and maintains distribution lists for various communications.
* Maintains rapport with cust mers, managers and employees; set
priorities to maintain work flow.
* Prevents, calms or diffuses irate callers and patients by working
with them to identify concerns and directing calls or solutions.
* Serves as an active member of both the departmental/interdisciplinary
team related to patient rehab care.
* Actively participates as a mentor, acts as a resource in at least one
technical area.
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Compliance/Safety\
* Responsible for reporting any safety-related incident in a timely
fashion through the Midas/RDE tool; attends all safety-related training
programs; performs work in a safe manner; monitors work environment for
possible safety issues and ensures others are also performing work in a
safe manner.
* Stays current and complies with state and federal
regulations/statutes and company policies that impact the employee\'s
area of responsibility.
* If required for the position, ensures all certifications and/or
licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job-specific
training in the specified time frame.