This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6450382
General Description\
Under the direction of the Operations Manager - Special Programs,
oversee the dental clinic operations for North Country HealthCare.
Responsible for management and supervision of all dental operations to
include training of personnel, coordination of clinical staff, health,
education, clinical-related regulatory compliance, and development and
implementation of new services and programs. Works to develop internal
and external relations to enhance patient care, dental services, and an
integrated dental model with medical services.
Duties & Responsibilities
- Provide training, direction and support to clinic managers in all
dental aspects. Oversees the daily operations of the facility and
its personnel, ensuring ongoing compliance with organizational
policies, procedures, standards, and applicable state/federal
regulations.
- Fosters a culture of teamwork, inclusiveness and continual
improvement throughout the clinic.
- Responsible for coordination of compliance with state and federal
agencies as they apply to dental care. Perform quarterly or as
needed on-site mock inspections to ensure compliance from each
compliancy agency.
- Serve as the first contact for clinic managers regarding dental
services. Work to create unity and give support to clinics by
helping them feel a greater connection with the executive and
leadership teams and dental department.
- Coordinate with the Dental Director to implement the initiatives,
policies, procedures, and protocols of the dental department. Work
with Operations Managers to hold clinic managers accountable for
dental services and responsible to adhere to those policies and
procedures.
- Contribute to the training and proficiencies of assigned personnel.
- Encourages and supports company outreach programs.
- Promotes a high level of customer service to our patients.
- Cultivates communication between front and back office operations to
identify and implement processes for improvement .Plan, direct,
manage, and evaluate staff and operations within dental clinics and
dental department.
- Provide feedback to Operations Managers on dental engagement and
response of clinic manager to dental needs. Provide leadership and
direct oversight for dental requirements for clinic managers to
promote the efficient use of staff, resources and dental supplies
and encourage opportunities to decrease operational costs and
increase revenue.
- Participate in the establishment of strategic planning, resource
allocation, operational plans and policies for dental services.
- Provide clinical services and participate in clinician required
activities including clinician meetings, chart audits, and clinical
initiatives as assigned by the Dental Director.
- Interact with outside organizations and community organizations to
develop community relationships that promote dental services.
- Design, encourage, support and inspire staff in the pursuit and
development of new ideas and ways of improving dental services and
methods to include integration with medical practices.
- Accountable for direct oversight of all sliding fee scale processes
to include training, daily review of compliance, and the annual
passing of the external audit.
- Oversight of employees\' schedules to ensure appropriate coverage
during hours of operation and coordinate the training of personnel
to efficiently fulfill their responsibilities.
- Responsible for the development and oversight of the department
budget, to include supervision of medical/office supply procurement.
Collaboration with clinic managers for the development and oversight
of the dental portion of budgeting for those clinic locations where
dental services are provided.
- Responsible for the oversight of coding and submission of all
invoices.
- Responsible for timely bank deposits and cash handling
accountability per the financial department policy and procedure.
- Perform related work as required, including: hiring, interviewing,
reviews, and processing paperwork with regards to job changes,
payroll notification and staff discipline and terminations.
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Education\
Bachelor\'s Degree in Dental Hygiene (or related field) Required\
Master\'s Degree in Business, Project Management, Health Administration,
Public Health Preferred
Experience\
5+ Years Related Experience and/or Training as DA/Dental
Hygienist/Clinic Manager Required\
5 Years Related Management Experience Required
Knowledge, Skills and Abilities
Excellent written and verbal communication skills are required.
Ability to quickly build rapport, trust, and credibility with team
members.
Ability to communicate effectively and interact with diverse
personalities while maintaining a professional attitude.
Familiarity with Arizona Department of Health regulations for Outpatient
Treatment Centers
Proven effective management skills.
Proficient with Microsoft Office Suite or related