This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6456627
r
rJacks on Track Success Coach
r
rLocation: Student Service Center
rRegular/Temporary: Regular
rJob ID: 607832
rFull/Part Time: Full-Time
r
r Workplace Culture
NAU aims to be the nation\'s preeminent engine of opportunity, vehicle
of economic mobility, and driver of social impact by delivering
equitable postsecondary value in Arizona and beyond.
{ckesavedhref="https://nau.edu/president/strategic-plan/"
isparent="" target="blank"}
Special Information
- This position is open to multiple work modalities including in
person at the Flagstaff Mountain campus, or as a hybrid/remote
position within or outside of Arizona, with or without
accommodation.
- This position is posted as Jacks On Track Success Coach, which is a
working title. The NAU system title for this position is Student
Development Coordinator, Senior.
- To be considered for this position, a resume, cover letter, and
three professional references are required in addition to the
application.
- Two (2) positions are available.
Job Description
The Jacks on Track Student Development Coordinator, Sr re-engages
students who have stopped out and helps them get back on track to
completing their degrees. The Student Development Coordinator, Sr
outreaches to eligible students and responds to referrals from campus
colleagues. When students are assigned to them, the Student Development
Coordinator, Sr provides comprehensive case management and holistic,
individualized, and high-touch support, including but not limited to
assistance with university processes, connection to resources, and
access to financial aid, from re-admission through degree completion.
The Student Development Coordinator, Sr builds relationships with
students and works to understand students\' strengths, challenges,
barriers, and goals; develops gameplans with students; tracks their
progress; provides motivation; and celebrates students\' successes. They
also collaborate with colleagues in University Advising, Enrollment
Management, Student Affairs, and other departments to provide exemplary
student support. Additionally, they work with team members to address
systemic issues and strategize on ways to improve retention and degree
completion.
Student Support - 60%
- Outreach to eligible students and respond to referrals from campus
colleagues.
- Educate students about the benefits of participating in the Jacks on
Track program.
- Work with students one-on-one to assess their strengths, challenges,
barriers, and academic goals.
- Align resources and support services with students\' educational
goals and to promote persistence and academic success.
- Facilitate students\' use of institutional resources, services, and
systems.
- Provide assistance with university processes, connection to
resources, and access to financial aid from re-admission through
degree completion.
- Work with students to develop comprehensive degree completion plans.
- Serve as a resource, advocate, and mentor for assigned students as
they strive to balance education, employment, family, health, and/or
other life responsibilities and challenges.
- Initiate and maintain frequent contact with students and track
progress, provide motivation, troubleshoot issues, and celebrate
successes.
- Develop meaningful relationships with students based on empathy,
compassion, and appreciative, developmental, and intrusive advising
approaches.
- Collaborate with colleagues in University Advising, Enrollment
Management, Student Affairs, and other departments to provide
exemplary s udent support.
- Consult with the Jacks on Track team to determine the best course of
action for difficult student situations.
- Take proactive measures to ensure timely responses to students\'
questions and concerns and prompt resolution of any potential
obstacles related to admissions, enrollment, academic success,
financial aid, student accounts, and personal challenges.
- Act as a positive representative of outreach and support and a
positive role model for students.
- Develop key collaborations with other retention offices across the
campus to achieve student development goals.
- Develop and demonstrate cultural fluency to understand different
perspectives, communicate effectively, adapt, and respond to student
interactions in meaningful ways.
Caseload Management - 20%
- Manage a caseload of students.
- Maintain accurate and detailed contact notes.
- Track contacts, enrollment, and degree progress and completion.
- Document obstacles and challenges.
- Maintain department-related data used to conduct research and
evaluate program effectiveness.
- Provide updates and report on the progress and challenges of the
students within the caseload as needed.
Program Operation - 15%
Assist with the design, implementation and evaluation of services that
provide innovative, meaningful, and supportive experiences to students
that integrate academic