This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6497439
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rManager, Parking
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rLocation: Parking Services
rRegular/Temporary: Regular
rJob ID: 607885
rFull/Part Time: Full-Time
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r Workplace Culture
NAU aims to be the nation\'s preeminent engine of opportunity, vehicle
of economic mobility, and driver of social impact by delivering
equitable postsecondary value in Arizona and beyond.
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Special Information
- This position is an on-site position which requires the incumbent to
complete their work primarily at an NAU site, campus, or facility
with or without accommodation. Opportunities for remote work are
rare.
Job Description
The Manager, Parking is an integral part of the Parking leadership team.
The manager is responsible for field operations functioning as the
full-time dispatcher, and coordination of all field staff.
Dispatch and Field Operations - 35%
- Develops and schedules program work plan; oversees daily operations
and coordinates activities of program; determines priorities.
- Monitors emergency and non-emergency calls for service; prioritizes
the calls; dispatches appropriate staff to respond.
- Confers with and advises staff, students, and others to provide
technical advice, problem solving assistance, answers to questions
and program goals and policy interpretation; refers to appropriate
department person when unable to respond.
- Relays pertinent information in a factual and concise manner; relays
instructions or inquiries from field staff.
- Monitors security camera, garage intercom, garage access system,
remote permit machines, and door alarms and dispatches accordingly.
- Operates computer terminal to obtain vehicle information; enters
data from field staff and incident log.
- Assists callers by answering inquiries or providing information
requested.
- Prompt daily and weekly field maintenance; dispatches appropriate
staff.
- Coordinates activities of program with interrelated activities of
other programs, departments, or staff to ensure optimum efficiency
and compliance with appropriate policies, procedures, and
specifications.
- Interacts and maintains liaison with students, faculty, staff, and
outside/community agencies in facilitating program objectives.
Leadership and Supervisory - 25%
- Oversee two full-time employees and a team of student dispatch
staff.
- Manage, monitor, and guide the tasks of team members.
- Recruit, train, and oversee student dispatch personnel.
- Recruits program participants, members and volunteers utilizing most
appropriate promotional or marketing methods, such as individual
letters, brochures, or presentations at meetings.
Administrative Responsibility - 25%
- Learn and use Adobe Illustrator and VersaWorks to oversee all
parking signage for campus
- Links all non-processed vehicles to registered owner in parking
system.
- Provides daily, weekly, monthly, annual reports to Assistant
Director including but not limited to on citations issued, vehicles
booted, events, citations per hour by individual enforcement staff,
maintenance issue and repair needs.
- Prepares periodic reports, financial statements and records on
program activities, progress, status or other special reports for
management or outside agencies; including but not limited to daily
enforcement activity log.
- Develops, compiles and writes communications and promotional
literature for distribution such as newsletter , brochures or
flyers; coordinates process from development through printing and
distribution.
Strategic Planning and Training - 10%
- Evaluates program effectiveness to develop improved methods; devises
evaluation methodology and implements; analyzes results and
recommends and/or takes appropriate action.
- Develops and facilitates workshops, meetings or conferences;
coordinates logistics, scheduling and participant communications.
Other - 5%
- Other duties as assigned.
Minimum Qualifications
- Bachelor\'s degree in related field.
- 1-2 years of management or supervisory experience.
- Minimum 2-4 years of relevant experience.
- Any combination of relevant education and experience may be
substituted for the educational requirement on a year-for-year
basis.
Preferred Qualifications
- Six years of progressively responsible administrative coordinative
program experience.
Knowledge, Skills, & Abilities
Knowledge of organizational practices.
Knowledge of supervisory practices and principles.
Skill in organizing work of self and others.
Ability to effectively communicate.
The ability to work effectively with people from a variety of culturally
diverse backgrounds.
Skill in