This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6503417
Overview
The Medical Office Receptionist undertakes a variety of day-to-day
office and clerical tasks to ensure that office operations run smoothly
and are successful in supporting other business activities. The Medical
Office Receptionist obtains insurance information, collects payments and
works with the scheduling system as well as acts as an interdepartmental
staff liaison between staff, providers and customers to ensure
professional service and promote customer relations. The Medical Office
Receptionist is able to function with minimal supervision and
demonstrates appropriate decision making skills within established
guidelines, maintains strict confidentiality, and utilizes discretion at
all times.
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This position\'s work location is on site only.
Responsibilities
Administrative\
* Answers multi-line telephones, operates and troubleshoots
photocopiers, uses a variety of office equipment and operates computer
ordering system (including utilization or audit of time edit functions).
* Secures, sorts, opens, and distributes forms, mail, communications,
office supplies and office equipment.
* Provides backup coverage for other support staff, ensuring completion
of assignments. Prioritizes and completes special projects as assigned.
* Coordinates and maintains efficient office operations.
* Maintains scheduling system so records are accurate and complete and
can be used to analyze patient/staffing patterns.
* Maintains reports involving patient scheduling (i..e, Tele Vox).
* Trains and orients appropriate office staff on front office
responsibilities.
* Inventories and reorders necessary equipment/supplies, maintains
inventory of necessary floor stock items (varies by location).
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Patient Experience\
* Anticipates and promptly responds to customer needs.
* Actively listens to the people we serve and co-workers. Responds
promptly, reliably and in an understandable manner.
* Provides prompt and courteous service and communicates when service
is delayed.
*Prevents, calms or diffuses irate callers and patients by working with
them to identify concerns and properly direct calls or solutions.
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Finance and Insurance Authorization\
* Checks patient insurance eligibility, updates demographics.
* Processes varied types of payments from patients including but not
limited to co-pays, deductibles and co-insurance.
* Performs end of day reconciliation and corrects billing errors using
programs including BOS.
* Gathers and processes patient forms necessary to gain authorization
for department visits, tests, labs, and procedures-ECT, TMS (varies by
location).
* Knowledge of legal and ethical considerations related to patient
information.
* Ensures appropriate consent for care and authorization to obtain or
release information are obtained.
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Communication\
* Prepares and distributes departmental communications to internal
staff as directed.
* Develops and maintains distribution lists for various communications.
* Maintains rapport with customers, managers and employees; set
priorities to maintain work flow.
* Uses appropriate medical terminology and organization services.
* Communicates with providers and their staff as needed about any
patient concerns/issues related to scheduling.
* Consults with clinic leadership about any system problems.
* Maintains continuity of work and operations by documenting and
communicating needed actions to management, discovering irregularities,
and determining continuing needs.
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Compliance/Safety\
* Responsible for reporting any safety related incident in a timely
fashion through the Midas/RDE tool; attends all safety related training
programs; performs work in a safe manner; monitors work environment for
possible safety issues and ensures others are also performing work in a
safe manner.
* Stays current and complies with state and federal
regulations/statutes and company policies that impact the employees area
of responsibility.
* If required for position, ensures all certifications and/or licenses
are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job specific
training in the specified time frame.