Position Summary:
The Member Support Specialist provides service and support to Girl Scout members. The Member Support Specialist is responsible for retaining girl and adult membership in assigned geographic areas by providing excellent customer service and support.
Key Responsibilities:
- Provides ongoing support to members in assigned geographic area.
- Answers, problem-solves, manages and responds appropriately to all inquiries via phone, email, and in-person.
- Works collaboratively to ensure the effective support of parents and troop volunteers
- Provides first-level conflict resolution
- Optimizes the use of technology, including Salesforce, and web-based video conferencing to provide support to members
- Utilizes data analysis software to track, organize and analyze membership information
- Supports overall customer support plan by providing assistance for customers via retail curbside as assigned
Other duties as assigned
Position Qualifications:
Starting Salary: $42,000