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Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities. Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
Performs reception duties
Verifies at-need files before meeting with families
Performs blind checks
Follows up with memorial renderings, processes and timelines
Prepares marker monument placement paperwork
Designs memorials
Notifies families when flowers are placed
Sets Arrangement Continuation Appointments
Serves at-need cemetery families
Stands graveside services and provides support to the families
Sets follow-up visits at the at-need arrangement conference
Logs information for Family Service Counselors
Prepares and processes Veteran’s Paperwork
Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
Receives and processes payments and contracts
Processes accounts payable transactions
Assists Location Management, Sales, and Family Service Counselors
Greets family members and friends
Communicates client family’s needs promptly and accurately to the appropriate staff member
Conveys a sense of concern and empathy with client family members at all times
Responds to customer inquiries via telephone, internet and in person
Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
High School or equivalent
Experience
1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities
Flexible schedule – MUST be available to work weekends
Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
MS Office Suite experience preferred
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality
Postal Code: 60130
Category (Portal Searching): Administration and Clerical
Job Location: US-IL - Forest Park
Job Profile ID: F00200
Time Type: Full time
Location Name: Woodlawn Funeral Home - Woodlawn Memorial Park and Woodlawn Crematory