Shire Veteran Jobs

Summary See below for important information regarding this job. Responsibilities Primary customer facing point of contact for the Order Fulfillment Process. Works with customers to identify their needs, manually process sales or credit orders. Works with Procurement to ensure the sales orders are sourced correctly, resolves billing issues, and solves or coordinates the timely resolution of problems (including through Service Tickets and other means). Analyzes customer financial sales reports for senior leadership briefings and to help answer customer inquiries. Provides the customer with a champion to resolve customer issues encountered while using DLA Energy database systems. Active participant in customer outreach initiatives to educate and assess customer satisfaction. Develops, manages, and modifies manual and automated internal controls to ensure all agreements are fully documented and are in accordance with the justification for the agreement. Responsible for the development and maintenance of documentation for policies and processes required to support auditability and stewardship. Provides support to resolve customer discrepancies, emergency requests, and other support actions. Requirements Conditions of Employment Qualifications To qualify for a Customer Account Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience with audit readiness requirements, customer interaction, and pricing nuances at all points of sale Requires substantial knowledge of, and skill and ability to apply and adapt analytical and evaluative methods in performing customer support studies Knowledge of marketing principles and demand planning techniques, as well as of supplier capabilities, is needed in order to support the analysis of customer requirements Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Acquisition Workforce - Non-CAP: Position requires DoD Acquisition Life Cycle Logistics, Senior Level III certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. Information for Veterans is available at: http://www.dla.mil/Careers/Programs/veterans.aspx. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.