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Enterprise Holdings Sr. Customer Assistance Representative in Fort Lauderdale, Florida
The Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location.
*THIS IS A FULL TIME POSITION= 40 hours per week with benefits*
Location: Fort Lauderdale Airport
Starting Pay: $14.50/hr
Schedule flexibility is required for this position
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Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Initiate rental contract based on customer reservations or on-the-spot need
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High school diploma or GED equivalent required
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observations, must be available to work flexible schedule including mornings, afternoons, nights, week-days, weekends and holidays.
Must be willing to accept a starting pay of $14.50/hr
Apart from religious observation, interested candidates should be willing to work any day of the week including weekends and holidays.
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.