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TEKsystems - Cloud Service Operations Specialist
As a Cloud Service
Operations Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Cloud Service Operations Specialist joining our team to enable and support customers in cloud-based environments. Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1/2 support issues, and are always customer serving.
WHAT YOU’LL NEED TO
SUCCEED:
Education: Cloud
Relevant Certification
Required Experience:
2+ years with cloud technologies and principles.
Required Technical
Skills:
General knowledge of cloud-native principles and DevOps concepts
General IT Service Management concepts, practices, and procedure familiarity
Troubleshooting identity and permission management issues
Troubleshooting cloud-based deployments issues; rapidly triage and escalate as necessary.
Troubleshooting basic application and server issues
Service ticket generation and communication follow through.
Thorough and accurate triage and escalation of incidents
Cloud system monitoring and alerting
Customer interaction via chat, in-person, and over the phone
Basic trend analysis
Documenting resolutions and contributing to internal knowledgebase
Security Clearance
Level: TS/SCI
Required Skills and
Abilities:
Working knowledge of identity managers and brokers
General familiarity with Agile methodologies
Good written and technical briefing skills – can effectively communicate with teammates and leadership.
Active DOD Clearance
8570 Compliant/IAT II Certification (CompTIA Security+)
Key skills that will help:
AWS Practitioner Material
EC2 Instances (experience deploying them)
S3 Bucket Policies - what are their purpose?
Familiarity with LinuxOS/Basic Linux Command Lines (Commands for moving/finding files, etc)
Understand CI/CD Pipelines (What they are, benefits, what they do, what are some tools/examples, etc.)
Knowledge/familiarity with Gitlab (what it is/what is does)
Knowledge on containerization (Kubernetes – What does it do, used for, benefits, etc.)
Some form of Scripting (Python preferred)
Customer Service/Culture – Someone who is “Patriotic”/Passionate about the mission
Cultural fit (Looking for somebody that is eager to learn, passionate about tools/technology, somebody who takes initiative/doesn’t just sit/wait around for direction)
Other Tools/Technologies used in the environment:
Terraform
Ansible
Kubernetes
GitLab
Preferred Skills:
Excellent critical thinking and problem-solving skills
Comfortable in a fast-paced, rapidly changing workplace
2+ years' experience working for an Enterprise Service Provider
Other relevant
technical certifications
Location: On-site in Fort Liberty, NC
#TEKvets
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.