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Description
The Operational Support Services Specialist position, under the direction of the Manager of Support Services, serves as a member of a team of correspondence colleagues responsible for triaging, sorting and distributing incoming/outgoing patient and insurance correspondence from all sources.
Responsibilities include receiving documents via mail, email, fax, and bank lockbox transactions; scanning documents, separating and indexing electronic images for multiple healthcare facilities, and loading those images into multiple document imaging, workflow, and/or patient accounting systems.
-Demonstrates an understanding of patient billing, collection, denial, and financial assistance processes within the revenue cycle and triages and discerns the distribution of documents to departments to perform assigned duties. (10%)
-Collects, organizes, and scans patient and insurance correspondence, and other relevant documentation into document imaging systems, or similar applications. (50%)
-Ensure mailroom and document imaging activities are performed promptly and in an accurate manner to assist in timely resolution of accounts and reduction in potential financial losses. (15%)
-Sorts and date-stamps all incoming correspondence (fax, email, postal mail including checks), distributing correspondence to appropriate resources in a timely, accurate manner. Secures documents for electronic storage as required by HIPAA and CHS corporate policies. (15%)
-Other duties as needed and assigned by the manager may include serving as a resource to train new hires, cross-training in all functions of the Department, or other departments to serve as a resource as expected to assist in the smooth delivery of services. (10%)
Required Experience: 1+ year clerical or mailroom experience or revenue cycle experience
Preferred Experience: 2+ years clerical or mailroom experience in healthcare revenue cycle
Additional Skills & Qualifications
-To perform this job successfully, the individual must have demonstrated proficiency in use of computer software, including Google or Microsoft Office Suites and the ability to quickly learn multiple proprietary information systems, including Hyland and Cerner.
-High school diploma or equivalent.
-Strong organizational skills and attention to detail.
-Ability to lift and move packages up to 25 lbs.
-The Employee is required to read, review, prepare, and analyze written data and figures, using a PC or similar, and should possess visual acuity.
-The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
Pay and Benefits
The pay range for this position is $16.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Smith,AR.
Application Deadline
This position is anticipated to close on Mar 20, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.