Summary/Objective
The Security/Fire Alarm Specialist is a key field technician with responsibilities that include install, troubleshoot, repair, maintain, and program various types of building security and alarm systems in order to continuously grow the revenues of the company while satisfying customers' requirements, and staying compliant with required regulations and guidelines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Install, troubleshoot, repair, maintain, and program Fire Alarm, Access Control, Intrusion, Sound, CCTV, and IP Video Systems.
- Accurately complete all required paperwork, such as Work Tickets and Inspection and/or Deficiency Reports, for all service calls and inspections.
- Provide exceptional customer service to internal and external customers.
- Provide detailed oral and written feedback to management concerning customer issues.
- Coordinate and communicate effectively with team members and customers.
- Participate in department on-call rotation and work flexible hours as required.
- Follow up calls to customer with any changes to the schedule if necessary and once work is complete to ensure customer satisfaction
- Assist Security Project Managers with completing and managing documentation for projects
- Work closely with Security Project Managers and Security Service to ensure customer commitments are met on time and in an organized efficient manner.
- Continuously review, analyze and recommend changes and enhancements to improve operating efficiencies and business expansion
- Filing and other necessary clerical duties associated with Security operations
- Time sheet, job hours coordination/administration
Other duties as required
Competencies
Detail Oriented
Ability to handle multiple tasks at one time
Prioritization of work and customer demands
Technical skills
Task Oriented
Supervisory Responsibility
Not applicable
Work Environment
The work area is typical of Schools, Office Buildings, Construction Sites, Multi Family Living, and similar environments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Position Type/Expected Hours of Work
This is a full-time, non-exempt (hourly) position.
Travel
Travel required to customer sites in our Tri-State Market area on a daily basis
Required Education and Experience
Preferred Education and Experi nce
- 2 or more years Security/Fire Alarm/Access Controls/Video business knowledge
Work Authorization/Security Clearance (if applicable)
AAP/EEO Statement
CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.