Renaissance Patriot Place, a Colwen Hotels Property, is seeking a
friendly, customer service focused Front Desk associate to join our
team. In this position you will be responsible for guest registration,
making reservations, and providing guests with information about the
hotel and the local area. If you have a knack for customer service and
previous service-related work experience, we\'d like to meet you. Colwen
Hotels is a dynamic and growing hotel company, with an extraordinary
portfolio of award-winning hotels. We are a hospitality group built on
hard work, character, and authenticity. We cultivate ideas and empower
individuals to bring forward- thinking concepts to life to enrich guest
experiences. Staying ahead of the curve is what has made us who we are
today, and we strive to keep our ideas fresh. We currently have 40
hotels in our portfolio operating across 10 states. General
Responsibilities: * Operate the front desk and assist guests with
inquiries and other needs during pre-arrival, registration, stay,
checkout, and post-departure. * Provide exceptional guest service *
Efficiently manages the operations of the front desk, ensure check in
and check out is timely * Warmly and professionally welcome all guests
* Process guest check-in: confirm reservations, assign guest rooms *
Treat requests with professionalism, tact, and courteous manner; act
with a sense of urgency * Ensure that all complaints regarding service
and/or accommodations are investigated and resolved * Maintain
knowledge of hotel policies including rates, discounts, special offers
and community events * Maintain knowledge of upcoming events, local
area, and hotel offerings * Ensure prompt delivery of billing to guests
* Process all payments types e.g. charges, cash, checks, debit or
credit cards * Discreetly handle confidential guest information *
Coordinate with Housekeeping Department to track room readiness and
communicate guest requests and concerns * Ensure lobby and shared areas
are neat and orderly * Adhere to all Colwen and brand standards *
Maintain STRICT key controls * Perform other related duties as
assigned, you may be required to perform a variety of different job
duties and functions in various departments during the course of a shift
Requirements: * One year of related experience, hotel preferred *
Bilingual - English/Spanish * Excellent verbal and written
communications skills * Strong organizational skills and attention to
detail * Superior interpersonal and customer service sills, ability to
deal with difficult guests * Familiarity with local area, ability to
provide directions and maps to local attractions and destinations *
Proficient with Microsoft Office Suite and common computer software
programs * Ability to learn computer software programs and operate
property management system * Willingness to work 7-day rotational work
schedule including nights, weekends, and holidays We\'ve got you
covered: Benefits & Perks: * Medical Insurance with Company-Funded HRA
* Dental Insurance * Vision Insurance * Flexible Spending Accounts *
Wide-Array of Supplemental Insurance Offerings * Paid Time Off Programs
* Employee Assistance Program * 401K Plan - Traditional & Roth Options
with Employer Match * Hotel Discount Travel Program for Associates &
Family * Exclusive Associate Discounts - Travel, Entertainment, &
Retail * Training and Development Programs * Career Advancement
Opportunities Colwen Hotels is an equal opportunity employer. EOE
M/F/D/V