In this role, the Medical Receptionist will ensure the smooth operation
of the practice, and will assist patients with scheduling appointments,
handle in person and telephone inquiries, maintain patient records, and
facilitate communication between patients and medical staff. *** 1+
years of experience required *** Essential Job Functions including,
but not limited to: - Greet patients and visitors with a warm and
friendly demeanor - Endeavors to keep patients on schedule by reminding
provider of service delays. - Answer phone calls, schedule appointments,
and manage patient inquiries efficiently. - Verify patient information,
insurance coverage, and process necessary paperwork accurately -
Maintain electronic medical records (EMR) system, ensuring accuracy and
confidentiality - Coordinate patient referrals, prescription refills,
and medical records requests. - Assist with billing and insurance
patient inquiries - Handle patient check-ins and check-outs, collect
co-payments, and reconcile payments at the end of the day. - Maintain
cleanliness and organization of the reception area and waiting room. -
Collaborate with medical staff to ensure optimal patient care and
satisfaction - Maintain office cash box throughout the day and prepare
nightly bank deposits when needed. - Open and sort all office mail.
Dispense all mail to appropriate staff members. - Receive packages from
multiple carriers. - Perform other administrative tasks and special
projects as assigned - Participate in the medical office emergency
routine when required. Summons Ambulance or EMS and assist any staff
members as needed. - Provide coverage for check-out during lunchtimes,
so all staff get a proper lunch break. Required Education: - High School
Diploma Skill, Licensure and Knowledge Requirements: - Excellent
interpersonal and communication skills, both verbal and written - Strong
customer service sills with a compassionate and empathetic approach -
Ability to multitask and work efficiently in a fast-paced environment -
Proficiency in electronic medical records (Eclinical Works) preferred -
Strong attention to detail and accuracy in basic office skills and
administrative tasks. - Previous experience in a medical office or
healthcare setting is an advantage. - Flexibility to adapt to changing
priorities and patient needs in a busy neurology practice - Ability to
use discretion while handling sensitive information. - Strong
problem-solving skills - Ability to work well with others Physical
Demands: The physical demands described here are representative of those
that must be met by the employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. -
While performing the duties of this job, the employee is regularly
required to stand, sit; talk, hear, and use hands and fingers to operate
a computer and telephone keyboard reach. - Specific vision abilities
required by this job include close vision requirements due to computer
work. - Light to moderate lifting is required. Work Environment: The
work environment characteristics described here are representative of
those the employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. - Moderate noise
(i.e. business office with computers, phone, and printers, light
traffic). - Ability to work in a confined area. - Ability to sit at a
computer terminal for an extended period. - Working in a busy medical
outpatient clinic environment. - Regular interaction with patients,
visitors, and medical staff.