Renaissance Patriot Place, a Colwen Hotels property, is seeking a
friendly and detail oriented Night Auditor to join our team. This is an
overnight position responsible for balancing the hotel transactions and
closing out the day, responding to guest requests and maintaining the
cleanliness and appearance of the front desk area. Colwen Hotels is a
hospitality group built on hard work, character, and authenticity. We
cultivate ideas and empower individuals to bring forward- thinking
concepts to life to enrich guest experiences. Staying ahead of the curve
is what has made us who we are today, and we strive to keep our ideas
fresh. We currently have 40 hotels in our portfolio operating across 10
states. With our continued growth and project pipeline, we are able to
provide our associates with exciting career advancement growth and
opportunities. General Responsibilities: * Operate the front desk and
assist guests with inquiries and other needs during pre-arrival,
registration, stay, checkout and post-departure * Complete end of day
activities including posting charges to accounts, balancing ledgers, run
night audit/daily close, back-up and roll date * Provide exceptional
guest service * Efficiently manages the operations of the front desk,
ensure check in and check out is timely * Warmly and professionally
welcome all guests * Process guest check-in: confirm reservations,
assign guest rooms * Treat requests with professionalism, tact, and
courteous manner; act with a sense of urgency * Ensure that all
complaints regarding service and/or accommodations are investigated and
resolved * Maintain knowledge of hotel policies including rates,
discounts, special offers and community events * Maintain knowledge of
upcoming events, local area, and hotel offerings * Ensure prompt
delivery of billing to guests * Ensure accuracy of daily closing
reports * Process all payment types e.g. charges, cash, checks, debit
or credit cards * Communicate with Lead Audit team relating to daily
closing and issues * Discreetly handle confidential guest information
* Complete end of day balancing, run night audit * Ensure lobby and
shared areas are neat and orderly * Adhere to all Colwen and brand
standards * Maintain STRICT key controls * Perform other related
duties as assigned We\'ve got you covered: Benefits & Perks: * Medical
Insurance with Company-Funded HRA * Dental Insurance * Vision
Insurance * Flexible Spending Accounts * Wide-Array of Supplemental
Insurance Offerings * Paid Time Off Programs * Employee Assistance
Program * 401K Plan - Traditional & Roth Options with Employer Match *
Hotel Discount Travel Program for Associates & Family * Exclusive
Associate Discounts - Travel, Entertainment, & Retail * Training and
Development Programs * Career Advancement Opportunities Requirements:
* One year of related experience, hotel preferred * Excellent verbal
and written communications skills * Strong organizational skills and
attention to detail * Superior interpersonal and customer service
sills, ability to deal with difficult guests * Familiarity with local
area, ability to provide directions and maps to local attractions and
destinations * Proficient with Microsoft Office Suite and common
computer software programs * Ability to learn computer software
programs and operate property management system * Overnight work
schedule required, including weekends, and holidays Colwen Hotels is an
equal opportunity employer. EEO M/F/D/V