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Job Description Summary:
The Associate Customer Solutions Engineer brings creativity, curiosity and passion to the role. They are developing technical versatility and will deliver differentiated exceptional customer experiences to Rocket’s Product customers by delivering services that allow for successful post-sales deployments of Rocket products. They solve real problems for, and deliver value to, our customers and partners – every day. They deliver successful outcomes for our customers and partners with speed, precision, quality and innovation. They demonstrate that we take our commitments seriously- to our customers, to our partners and to each other.
Technical Expertise
Ability to quickly develop technical knowledge on one or more Rocket products
Ability to quickly develop general understanding of multiple products across Rocket
Ability to quickly develop conceptual and technical knowledge of Rocket products including new releases, new products and interfaces
Presents and delivers technical presentations on products
Interacts with lab and product support to research and respond to detailed questions from prospective and current customers
Services to Customers
Provides exceptional value-driven services to customers
Delivers the installation, implementation and maintenance of company products
Ensure that client’s needs have been met and that the product/solution is fully functioning according to specifications
Shares customer feedback to product management for future enhancements
Demonstrates growing understanding of the practical application of the products in a variety of customer environments
Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions
Builds upon established solution delivery techniques to help drive continual improvement
Develops credibility as a Rocket product expert with all audience levels
Delivers small-scale technical product training to customers
Becomes proficient with product implementation strategies
Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
Partners with Project Management and technical leads to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
Appropriate to developed skills, guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products
Experience & Qualifications:
2+ years of related technology experience or equivalent computer science degree
understanding of Software Development Methodologies
Excellent interpersonal skills: Critical thinking, analytical and problem solving, relationship management, excellent written and verbal communications
Commitment to Rocket core values of Empathy, Trust, Love and Humanity
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The base salary range for this role is $54,845.00 - $68,556.50 /year. Exact compensation may vary based on skills, experience, and location.
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What Rocket Software can offer you in USA:
Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.