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Job Title:
Senior Manager Strategic Delivery, - Hybrid, Greenville, SC (USA)
Job Description
The Senior Manager Strategic Delivery (Hybrid) focuses on managing client relationships to ensure satisfaction and long-term engagement. This role is pivotal in driving innovation in technology and implementing best practices to enhance operational efficiency and Client Success. The Senior Manager is responsible for propelling business growth through strategic sales initiatives and fostering a culture of innovation. Key duties include setting performance standards, overseeing budget management, and ensuring alignment with corporate goals to drive both client success and business expansion.
A NEW CAREER POWERED BY YOU
Are you looking for a “hybrid” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then this Hybrid Senior Manager Strategic Delivery position at Concentrix is just the right place for you!
As a Hybrid Senior Manager Strategic Delivery, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “hybrid” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As Senior Manager Strategic Delivery, you will:
Innovation: Lead the development and implementation of innovative strategies to drive sustainable growth and maintain a competitive edge. Drive innovation related to unique Sales methodologies, and add value through proactive leadership in technology between Clients and Concentrix.
Business Growth: Foster business growth by collaborating with multiple teams across different geographies and business units.
P&L Management: Oversee the business operations' profit and loss, including crafting and executing the overall business strategy.
Strategic Planning: Develop strategies aligned with growth objectives, leading cross-functional planning to manage budgets, expansion, and operational plans.
Client Satisfaction: Act as the 'Voice of the Customer', ensuring client satisfaction by establishing and maintaining strong client relationships.
Best Practices: Develop and implement best practices across services, collaborating across domains to understand and apply these practices effectively.
Innovation and Value Add:
Domain Capability: Enhance domain capabilities to strengthen service offerings.
Compliance: Ensure adherence to all client and regulatory requirements.
Operational Excellence: Optimize resource allocation and drive operational improvements to align with business goals.
Team Management: Lead a high-performance team, improve organizational efficiency, build scalable processes, and align delivery capacities with pipeline demand. Provide vision and leadership to support Concentrix's operational scalability and data-oriented decision-making.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Senior Manager Strategic Delivery (Hybrid) role include:
Associate’s degree preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members
Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements
Genesys/Verint/Nice CRM awareness with experience in Sales Force
Experience of managing P&L, driving performance and growing businesses
Experience with a matrix driven global organization
Proven track record of building strong relationships with stakeholders
Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
Analytical acumen and the ability to streamline complex processes.
Willingness to work a flexible schedule and invest work-time between Client and Concentrix office(s) in Greenville, SC.
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development.
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
SALARY RANGE
The base salary range for this position is $80,000- $100,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is 4/11/2025
Location:
USA SC Work-at-Home
Language Requirements:
Time Type:
Full time2025-04-28
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .