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Job Description Summary
The Project Manager is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position manages the implementation and evaluation of infusion products at customer sites through the development of timelines and facilitation and scheduling of internal and external resources. Manages multiple implementation projects through project life cycle following standardized processes, including pre-sale activity, coordination of multidisciplinary team for product implementation, and post implementation customer follow-up. Focus is on productivity in implementation and customer satisfaction. Serves as the primary point of contact for customers during the implementation process.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Professional Services Project Management is responsible for managing all aspects of implementation and service projects for the Infusion organization. The Project Manager collaborates with customers and leads Implementation Project Teams on planning, scheduling and execution of all deliverables within the scope of the project or program.
O verall responsibilities :
The overall responsibilities of the implementation project manager include:
Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract
Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities
Successfully manage the scope of the project, including customer priorities
Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution
Appropriately manage / escalate project issues or risks
Managing customer expectations of product and services
Providing leadership and direction for customers and BD project team
Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership
Ensuring customer satisfaction
Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff
Accurately forecasting current and future quarter revenue for each assigned projects
Use of all governance tools for all assigned projects to effectively manage all projects
Provides constructive performance appraisal input through peer review process
Skills, Duties and Tasks particular to the job :
Project Manager
Demonstrates knowledge of industry-recognized project management methodologies
Demonstrates an understanding of implementation project governance expectations
Has responsibility of small or medium sized projects or teams
Project scope requires minimal impact to customer workflow (single site)
Responsible for maintaining project schedule and timeline
Compliant with forecasting and backlog management processes
Participates in pre-sale process for small or medium size projects
Provides coaching, mentoring, and training for project team
Demonstrates effective communication and engagement with customer
Ensures complete project closure including hand off and equipment confirmation
Demonstrates the professional and soft skills necessary to be an effective project manager
Required Soft Skills :
Project Managers should exhibit competency in the following set of soft skills:
Negotiation skills
Effective interpersonal skills
Team leadership
Ability to work in a matrixed environments
Effective, professional customercommunications (both verbal and written)
Decision making skills
Building and leading effective project teams
Conflict resolution
Qualifications :
Bachelor's degree requiredor equivalent experience
Project management or leadership experience preferred
Specific knowledge of BD business highly desired
Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.
Home based position with travel. Travel may range from 25 - 75%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.
Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
Primary Work Location
USA CA - San Diego Bldg A&B
Additional Locations
USA DC - Washington, DC, USA MD - Hunt Valley, USA NY - Glens Falls
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .
Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.
Salary Range Information
$85,800.00 - $141,600.00
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.