This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11820832
Join us as we empower the world to work out, creating healthier lives
together.
About the Opportunity:
DEPARTMENT: Global Technical Product Support (SSC)
POSITION: Global Technical Product Support Specialist
LOCATION: Franklin Park, IL, USA
REPORTS TO: Sr. Manager Global Technical Product Support
Join us as we empower the world to work out, creating healthier lives
together.
About the Opportunity
You serve as a member of a dynamic team that provides technical support,
quality support, new Product Development & Introduction, Learning &
Development as well as Knowledge Management to all direct and indirect
business units within Europe, Middle East, Africa, Asia, Pacific, Latin
and North America on the complete Life Fitness product portfolio. This
position will focus primarily, but not exclusively, on Product
Development and Americas Technical & Quality Support.
The GTPS Team\'s key focus is to support the frontline install and
service teams around the globe. As a member of this team, you\'ll be
part of a globally located, hard-working, flexible, DIY, eager to learn,
non-nonsense, humble but assertive and humorous group of people.
**this is a hybrid position based out of our Franklin Park, IL
location - M/F remote and T-Th are in-office collaboration days**
#LI-Hybrid
PRINCIPLE RESPONSIBILITIES
Product Development
- As functional lead for Product Install and Service, co-handle new
product projects from start to launch, to ensure products are
developed with installability and serviceability in mind.
- Actively participate in New Product Development (PACE/PDP) Core Team
meetings.
- Attend live installability & serviceability sessions to review the
actual products.
- Organize spin-off meetings to handle and complete functional
specific PACE tasks and updates.
Technical & Quality Support
- Manage the daily 3rd line Technical Product Support towards all
local 2nd line Install & Service Specialists within the global
entities, with a focus on the Americas (Latin and North America)
time zone.
- Control and escalate all technical field queries by analyzing,
troubleshooting, and prioritizing until successful closure.
- Serves as intermediary between the local technical teams and
functional subject matter experts within Engineering, Manufacturing,
Product Management etc.
- Share responsibility to handle any Quality related subjects towards
the install & tech teams.
- Lead periodical meetings with regional 2nd line Support
counterparts.
- Develop and publish product knowledge through the global Product
Knowledge Base.
QUALIFICATIONS (KNOWLEDGE, SKILLS, EXPERIENCE & EDUCATION)
- Associates/Technical Degree in IT, Electronics or related field or
an equivalent combination of education and experience
- 5 years in a Tech Support/Engineering Support or equal environment
- Experience in IT/IPTV (network/Infrastructure), AV and TV/antenna
technology, as well as general Electronics, Electrical and Mechanics
- Tech Savvy: wants to stay up to date with latest technologies within
the industry and beyond
- Very Strong in Technical Analytic Troubleshooting
- Hands-on DIY mentality
- Strong analytical and organizational skills
- Ability to prioritize workload to meet time constraints and
deadlines in a fast-paced environment
- Must be approachable and available
- Proficient in Microsoft Office applications as well as other online
platforms (Ticketing, Knowledge Base, Apps)
- Strong written and oral communication skills in English
(Spanish/Portuguese is a pro)
- Willingness to travel up to 25%
- Experience in international environ ent is an advantage
- Experience as Technical Trainer is an advantage.
Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believes in
providing opportunities for further growth and advancement. We encourage
you to test your strengths, push your limits, and unleash your
potential. If you feel the position is right for you, we invite you to
apply. We\'ll work with you closely to support you throughout the hiring
process. If your CV/ resume shows that your skills and experience have
synergy with the job description, then we\'ll hop on a call to get to
know you and your experience and discuss the position in more detail. If
it\'s not the right opportunity this time, we\'ll always let you know.
Life Fitness is an affirmative action-equal opportunity employer. All
qualified applicants, including individuals with disabilities and
protected veterans, are encouraged to apply. Life Fitness complies with
all applicable federal, state, and local laws regarding recruitment and
hiring. All qualified applicants are considered for e