JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. Summary Manages the overall accountabilities of shared
services operations team(s) in one or more service teams such as print,
special mail, document imaging , enterprise distribution, records,
insurance contract assembly, or content delivery operations to ensure
the department service goals and objectives are achieved. Accountable
for supervision of professional, office and/or production personnel
including selection, developing, coaching, performance management, work
hours and salary administration. Develops overall staffing model and
supporting budget; monitors and manages expenses. Sets business
priorities with a 12-month outlook. Embrace diversity in people and
ideas, inspire team to be self-directed with a problem-solving
mentality, and provides coaching based on observations, voice of the
customer, and big picture perspective. Help team members understand and
connect their daily work with the organization\'s vision and strategy,
and to apply empathy and deliver the expected customer experience.
Primary Duties and Responsibilities Transforms the business and client
experience through adoption of new and innovative digital solutions.
Applies expertise of division and function to anticipate and interpret
business needs, collaborate with team and immediate business partners to
identify requirements and solutions. Develops business plans for
enhancements to digital environment/work flow including - working
cross-functionally to identify the teams, funding sources and allocation
models for IT resources, business area staffing needs, and expected
outcomes on budget and client/employee experience. Utilizes Continuous
Learning Improvement (CLI) methodologies to deliver desired business
outcomes and advance our digital journey. Responsible for implementing
and ensuring team adoption of lean tools to realize improvements and
create capacity for emerging business priorities. Develop, interpret,
and utilize metrics to make daily and complex operational decisions;
ensure alignment of metrics and improvements across division and
adjacent value streams. Develops and maintains business partnerships
with system support personnel, vendors, Client Services operations teams
and other homes office functions. Uses knowledge of business and systems
to identify, negotiate, build consensus and lead resolution of issues
related to team and Client Services initiatives. Adheres to all
compliance and regulatory requirements as defined by company and
industry. Remains current on internal and external business environment
policies, practices, trends, and technology and information affecting
the organization. Qualifications Bachelor\'s degree and/or 3-5 years
equivalent combination of education and progressively responsible work
experience... For full info follow application link. EEO/AA
Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/5C0F85EBA6664F5B Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.