JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. Primary Duties & Responsibilities: Manage all operational
data related and reporting initiatives for Client Advocacy and other
supported areas using operational metrics related to back office and
contact center operations, including supervising teams related to data
governance and reporting governance. Provide guidance for, coordinate
with, and set prioritization for technology teams to obtain the
appropriate IT support and systems development to ensure that Client
Advocacy operational data is consistent, accurate, and is routed on a
timely basis to all applications and data stores reporting mechanism.
Establish and/or refine formal policies relating to any aspect of
operational Insurance data governance and reporting governance.
Collaborate with Insurance leaders to establish data source of truth,
validation, and continuous testing. When necessary, work with Insurance
leaders to address data and reporting governance issues and conflicts as
they arise. Provide insight into the names, definitions, calculations,
sources and other attributes of operational metrics. Develop and
maintain reporting and dashboards for Insurance function leaders which
align to agreed upon metrics and AIP Capabilities. Lead and own the
Operational Data Governance Program with direct accountability for the:
Development of a data and metric stewardship program involving multiple
functional areas that ensures data quality and accuracy. Sets clear
business rules around the data\'s source of truth to ensure continuity
across the function Supervising staff focused on improving operational
data quality and telling the Insurance top of the house data story.
Working with staff to develop and track data-related metrics across data
quality, timeliness, stewardship, and usage. Evolution and ongoing
stewardship of effective application(s) meta-data to advance the
Operational Data Governance program. Coordination with Enterprise Data
Governance and other data partners and establish synergies where
appropriate. Lead and establish refined department processes involving
business intelligence and reporting to increase efficiency, reduce risk
of errors, and remain current with business intelligence and reporting
technology tools and techniques. Establish a continuous feedback loop
for stakeholders comment on critical data and reporting needs and
perceptions pertaining to data and report governance, design, content,
timeliness, and quality. Based upon stakeholder feedback, direct
cross-functional efforts to capture new data, re-design reports, and
adjust method and timing of delivery as needed. Address issues as they
arise and work to continually enforce data and reporting best practices.
Continuously review and revise data governance best... For full info
follow application link. EEO/AA Employer/Vets/Disability *****
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/740E4228B0D64CAA
Qualified females, minorities, and special disabled veterans and other
veterans are encouraged to apply.