JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. At Northwestern Mutual, we believe relationships are built
on trust. That our lives and our work matter. These beliefs launched our
company over 160 years ago. Today, they\'re just a few of the reasons
why people choose to build careers at Northwestern Mutual. We\'re strong
and growing. In a company with such a long and storied history, this may
be the most exciting and important time to be a part of Northwestern
Mutual. We\'re strong, innovative and growing. We invest in our people.
We provide opportunities for employees to grow themselves, their career
and in turn, our business. We care. We make a positive difference in our
communities. Nationally, thousands have benefitted from our support of
research and programs to fight childhood cancer. Each year, our
Foundation, employees and financial representatives donate time, talent
and financial support to causes they\'re passionate about. What you\'ll
do: A point-of-contact and technical expert for their assigned financial
representatives. Is responsible for expediting special handling cases,
negotiating resolutions, providing proactive field case work
consultation, and helping to educate/train financial reps and their
staff. This position is a cross-functional role empowered to marshal
organizational resources to resolve troublesome service issues and
identify root causes to improve the field customer experience while
balancing the financial and strategic goals of the company. How you\'ll
do it: Demonstrated understanding of product and servicing needs of
assigned network offices. Understands the importance of our home
office - field relationship and strengthens these partnerships through a
shared vision of delivering a remarkable experience for our clients.
Responsible for building strong relationships with clients\', field
force and internal business partners through trust, mutual respect and
teamwork. Adept at de-escalating volatile concerns and reestablishing
confidence in our brand promise. Possesses exceptional internal
communication and coordination skills. Works closely with the internal
business to identify and detail our clients\' concerns and/or
expectations and collaborates with them to provide exceptional service.
Accountable for managing all concerns assigned from our clients and
network offices - from initial contact through final resolution. Informs
applicable stakeholders on resolution progress and coordinates
communication to all involved parties. Collaborates with internal
partners to track, trend and perform root cause analysis around elevated
product or service-related concerns. Leverages data analytics to
identify obstacles and continually improve operations and the
field/client experience. Strong understanding of our business... For
full info follow application link. EEO/AA Employer/Vets/Disability
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F75813C3A6804829 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.